e&e Technical Consultants, LLC ยท 4 days ago
User Experience Researcher
United States
Contract
Remote
Mid, Senior Level
2+ years expe&e Technical Consultants, LLC is seeking a Senior User Experience Researcher for a remote contract opportunity. This role focuses on leading UX research initiatives to improve the experience and efficiency of caseworkers in federally funded benefits programs, requiring strong collaboration with product and design teams.
ConsultingRecruitingStaffing Agency
Hiring Manager
Kimberly Krug
Responsibilities
Lead end-to-end UX research initiatives including discovery sprints, usability testing, contextual inquiry, interviews, shadowing, and observation of frontline staff
Analyze current systems, workflows, data flows, and caseworker processes to identify inefficiencies, pain points, and opportunities for innovation
Develop detailed journey maps, personas, user stories, service blueprints, and other research artifacts to support product and engineering teams
Translate research findings into clear, actionable recommendations and a prioritized roadmap of automation and modernization opportunities
Collaborate with project managers, product owners, designers, developers, and program leadership to support implementation of approved changes
Represent the voice of the user by building strong, trusted relationships with stakeholders across business, technology, and program operations
Facilitate workshops and design sessions to build alignment and validate concepts with cross-functional teams
Communicate complex findings in a clear, compelling manner to technical and non-technical audiences
Support iterative, agile delivery models by continuously validating solutions through testing and feedback loops
Qualification
Required
Minimum of two (2) years of professional UX experience designing and researching products, platforms, or services at scale
Demonstrated experience delivering technology solutions for federally funded programs such as SNAP, Medicaid, TANF, or Unemployment Insurance
Deep technical expertise in UX research methodologies and user-centered design practices
Proven success designing products based on research-driven insights
Experience across the full UX lifecycle, including information architecture, low-fidelity and high-fidelity design, design systems, accessibility prototyping, and usability research
Strong ability to build alignment with diverse stakeholders in complex, public-sector environments
Experience leading UX or product design for a major product, platform, or service
Hands-on experience working within iterative or agile development methodologies
Excellent communication skills with the ability to convey complex concepts clearly and influence acceptance of findings and recommendations
Company
e&e Technical Consultants, LLC
Company Overview e&e Technical Consultants, LLC provides best-in-class Information Technology staffing services and solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase