SGS Consulting ยท 4 days ago
Customer Service Representative - Order Processing
Foxborough (Foxboro), MA
Contract
Onsite
New Grad, Entry Level
$15/hr - $27/hrSGS Consulting is seeking a Customer Service Representative specializing in Order Processing. The role involves interfacing with customers, handling inquiries and complaints, and coordinating order processing and maintenance functions.
ConsultingRecruitingStaffing Agency
Hiring Manager
Vaibhav Malviya
Responsibilities
Collaborative environment, everyone will have an opportunity to help lead and join team meetings
Interfaces with internal and external customers, including coordinating activities with Client functional areas, manufacturing, sales, distribution, and field service
Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery, and billing inquire
Performs all order error/processing and maintenance functions for order-base and proposal-based orders
Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting
Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship
Provides product information which may include some technical information
Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites
Are a fast learner and willing to travel periodically for training opportunities
Have excellent verbal and written communication skills
Are flexible and have the proven ability to prioritize work, work independently and meet deadlines
Have the ability to foster and maintain a good working relationship with people outside and inside of the Company
Have strong mediation, negotiation and facilitation skills
Have working knowledge of computer operating systems, specifically Microsoft Windows
Have experience with standard business application software including MS Word, MS Excel and MS Access
SAP experience is preferred
Qualification
Required
Collaborative environment, everyone will have an opportunity to help lead and join team meetings
Interfaces with internal and external customers, including coordinating activities with Client functional areas, manufacturing, sales, distribution, and field service
Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery, and billing inquire
Performs all order error/processing and maintenance functions for order-base and proposal-based orders
Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting
Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship
Provides product information which may include some technical information
Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites
Are a fast learner and willing to travel periodically for training opportunities
Have excellent verbal and written communication skills
Are flexible and have the proven ability to prioritize work, work independently and meet deadlines
Have the ability to foster and maintain a good working relationship with people outside and inside of the Company
Have strong mediation, negotiation and facilitation skills
Have working knowledge of computer operating systems, specifically Microsoft Windows
Have experience with standard business application software including MS Word, MS Excel and MS Access
Preferred
SAP experience is preferred
Company
SGS Consulting
SGS Consulting is a client-centric organization that offers workplace and payroll solutions.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase