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International SOS · 6 hours ago

Head of Service Delivery

San Antonio, TX

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

International SOS is expanding, and they’re looking for an experienced Head of Service Delivery to lead their global operations and ensure exceptional support for beneficiaries of client travel policies. This senior leadership role oversees service delivery, operational excellence, and team performance across a high-impact, fast-moving assistance environment.

MedicalNon ProfitRisk ManagementSocial AssistanceTravel

Hiring Manager

Dana Barowski

Responsibilities

Oversee end‑to‑end delivery of assistance services across the Compass platform

Lead and develop a global team of Operations Managers and Coordinators

Serve as the primary escalation point for complex cases and operational issues

Ensure compliance with SOPs, KPIs, and quality standards

Drive productivity, continuous improvement, and best‑practice adoption

Collaborate closely with medical, operational, and insurance partners

Manage staffing, training, performance, and workforce planning

Support business continuity and operational resilience initiatives

Qualification

Healthcare operationsLeadership experienceTeam managementCase management systemsCRM toolsProcess streamliningOperational excellenceCommunication skillsDecision-making skills