Apply on Employer Site

Accenture · 5 hours ago

Utilities Industry CIS Transformation Manager

Pittsburgh, PA

Full-time

Hybrid

Mid, Senior Level

$94K/yr - $294K/yr

5+ years exp

Accenture is a leading company in the Utilities sector, focusing on digital customer engagement and operational excellence. The role involves leading strategic consulting engagements to drive digital transformation and improve customer outcomes for energy retail and utility providers.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Lead end-to-end strategic consulting engagements across Energy Retail and Customer Service, driving digital transformation, customer experience modernization, and operational efficiency initiatives from strategy through implementation

Serve as a primary point of contact for senior client stakeholders, establishing trusted advisor relationships, aligning solutions to business objectives, and ensuring executive-level engagement throughout the engagement lifecycle

Define, develop, and execute transformation roadmaps that improve customer outcomes, enhance revenue growth, optimize cost structures, and enable customer-centric operating models

Own delivery excellence across multiple workstreams by managing project teams, setting clear direction, ensuring quality standards, meeting timelines and budgets, and proactively managing risks and dependencies

Support business development efforts by identifying and qualifying opportunities, shaping client conversations, developing proposals, and supporting sales pursuits aligned to Accenture’s Utilities ERCS growth strategy

Contribute to and shape thought leadership by staying current on industry trends, regulatory changes, and emerging technologies impacting energy retail, customer operations, and digital platforms

Qualification

Utilities industry experienceCustomer Service expertiseSAPOracle experienceCustomer Transformation leadershipMeter-to-Cash operationsConsulting engagement managementBusiness process designChange managementAgile delivery programsExecutive reporting

Required

Minimum of 5 years of experience in the Utilities industry, with a strong focus on Customer Service, Energy Retail, and Customer Transformation project delivery

Minimum of 3 years of hands-on experience with enterprise platforms such as SAP or Oracle, including leading or managing system-enabled business transformations

Deep expertise in Meter-to-Cash operations, customer operations, billing, collections, and associated technologies

Proven leadership in large-scale Customer Transformation initiatives and technology implementations, including CIS replacements or major platform modernizations

Demonstrated experience managing consulting engagements, including scope definition, workplan development, resourcing, risk management, and executive reporting

Bachelor's degree or equivalent professional experience

Willingness to travel as required