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Capital Health (US) · 2 days ago

Telecom Operator

Pennington, NJ

Full-time

Onsite

New Grad, Entry Level

$16/hr - $23.25/hr

0+ years exp

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in exceptional physicians, nurses, and staff. The Telecom Operator is responsible for operating the switchboard console for routing calls, coordinating emergency codes, and providing communication services to patients and staff.

Health CareMedicalOncology

Responsibilities

Uses established scripts in answering and processing calls. Transfers internal calls successfully within established time frame of request. Routes calls to requested destinations within established time frame. Places callers on hold as required without call termination

Operates overhead paging as needed within the assigned guidelines. Utilizes internal and external pagers in a timely fashion to notify appropriate personnel within established time frame

Answers code telephones within two rings and obtains pertinent information for code initiation and location. Utilizes overhead paging system when required in accordance with hospital policy to announce emergency codes. Ensures pages are dealt with immediately. Follows departmental procedures and scripts for individual codes. Logs code event promptly and accurately

Segregates requests for hospital personnel by addressing the distinction between need for a technician or a physician

References on-call personnel by department in an effort to find appropriate staff scheduled within established time frames. Notifies on-call personnel by established mode of communication within appropriate time frame of referencing pertinent information

References schedules accurately based on time and date. Sets up schedules for the following calendar day as required daily

Notifies desired interpreter without delay for appropriate language need. Makes connection between interpreter and patient within required time frame. Uses appropriate client identification number for specific interpreter services or type of vendor utilized. Verifies that callers are properly connected to interpretive service provider

Provides equipment to hearing impaired patients through utilization of Security Department. Completes forms and obtains signatures for release of equipment

Verifies receipt of deceased patient and posts status within required notification time frame. Logs status of body through nursing office or HBOC

Insures undertaker provides appropriate signature for release of body. Provides undertaker with appropriate paperwork including death certificate

Provides medical examiner with appropriate paperwork including medical records

Associates ring tone with appropriate type of alarm within established time frame. Silences alarm as required

Notifies appropriate hospital personnel to resolve issue within established guidelines

Follows up on resolution as needed. Provides information to other affected departments as needed within established time frames

Qualification

Customer service experienceClear communication skillsEnglish proficiencyFormal customer service trainingHearing specialized services

Required

High school diploma or equivalency

Six months previous customer service experience utilizing voice communication over the telephone

Clear communication skills

Well versed in English

Good hearing and excellent customer service skills

Preferred

Formal on the job customer service training preferred

Benefits

Medical Plan

Prescription drug coverage & In-House Employee Pharmacy

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Healthcare FSA

Dependent Care FSA

Retirement Savings and Investment Plan

Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

Disability Benefits – Long Term Disability (LTD)

Disability Benefits – Short Term Disability (STD)

Employee Assistance Program

Commuter Transit

Commuter Parking

Supplemental Life Insurance

Voluntary Life Spouse

Voluntary Life Employee

Voluntary Life Child

Voluntary Legal Services

Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

Voluntary Identity Theft Insurance

Voluntary Pet Insurance

Paid Time-Off Program

Company

Capital Health (US)

Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology.

Founded in 1998

Pennington, New Jersey, USA

1001-5000 employees