ELM Utility Services · 13 hours ago
IT Support, Tier 1-3 ($20.00 - $26.00/hour DOE)
Missoula, MT
Full-time
Onsite
Entry, Mid Level
$20/hr - $26/hr
2+ years expELM Utility Services is one of the largest and most respected companies in the utility locating industry, seeking an IT Support professional. The role involves providing Tier 1-3 end-user support, diagnosing hardware/software issues, and managing user administration tasks in Microsoft 365.
ManufacturingPublic SafetyService Industry
Responsibilities
Provide Tier 1–3 end-user support via phone, email, and remote tools (Windows endpoints, business applications, mobile devices)
Diagnose and resolve hardware/software issues, document fixes and patterns for faster resolution
Triage and escalate complex issues appropriately (network/server, security, applications, vendor support)
Perform workstation lifecycle tasks: onboarding/offboarding, endpoint setup, imaging/re-imaging, software installs, asset tracking
Support Microsoft 365 user administration: password resets, mailbox access issues, Teams/Outlook support, licensing (as applicable)
Support identity and access tasks in Active Directory (user/group management, permissions, basic GPO awareness)
Support mobile and connectivity troubleshooting (Verizon/T-Mobile devices, hotspots, carrier activation/escalation as needed)
Qualification
Required
2-year degree in a related field OR 2 years' experience in a related field
Strong customer service mindset and attention to detail
Preferred
Experience in a structured support environment preferred
Tier 1–2 application and Microsoft support experience desired; ability to grow into Tier 3 ownership areas
Previous phone/laptop repair experience strongly preferred
Network & server support exposure desired (basic troubleshooting, escalation readiness)
Microsoft Intune (device enrollment, compliance, configuration profiles, app deployment)
Endpoint imaging and provisioning (Windows Autopilot, MDT/SCCM, or equivalent), patching practices
Microsoft 365 administration (Entra ID/Azure AD concepts, Conditional Access familiarity, MFA troubleshooting)
Active Directory fundamentals (OU structure, groups, permissions, basic GPO troubleshooting)
VPN and remote connectivity support; Wi-Fi troubleshooting
Basic security hygiene: phishing triage, endpoint protection alerts, least privilege mindset
Verizon/T-Mobile device management and activation workflows (phones, tablets, hotspots)
Scripting/automation (PowerShell) for troubleshooting and support tooling
GIS familiarity (ArcGIS/ArcGIS Pro) is a plus
Benefits
Voluntary Medical, Dental, Vision, Voluntary Life, and Disability Insurance
Company Paid Life Insurance up to $50,000
Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
6 Paid Holidays
All necessary company equipment is provided to each employee
401(k) plan
Paid hands-on training
Annual reviews with the potential for increases
Bonuses for milestone anniversaries
Company
ELM Utility Services
ELM Utility Services specializing in public utility locating helping utilities and contractors find and mark underground infrastructure.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Tiger Infrastructure Partners
2025-11-18Private Equity
Recent News
globallegalchronicle.com
2025-11-25
2025-11-19
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