Syniverse · 6 hours ago
Regional Technical Services Manager
United States (Florida -Tampa)
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expSyniverse is the world’s most connected company, and they are seeking a Regional Technical Services Manager to lead the technical support requirements for their valuable customers in the Americas or EMEAI regions. This role focuses on post-project implementation, quality and SLA metrics, and customer satisfaction support while optimizing organizational efficiency.
MessagingMobileProfessional ServicesSoftwareTelecommunications
Responsibilities
Leads a team of Technical Service Managers that provide post-implementation technical solutions to the client's business problems and gain in depth knowledge of the client’s technical environment to help prevent issues
Strong technical and customer communications skills in resolving challenging technical customer issues
Work closely and partner with the CSM Team supporting our key accounts, customer SLAs, metrics, QBR and business growth opportunities
Provide subject-matter expertise to internal and external customers as it pertains to the Syniverse product portfolio
Support key customers on technical and/or operational executive escalations
Develop executive-level relationships with key customer decision makers/influencers within their operations and/or technical organizations
Qualification
Required
Bachelor's degree in Computer Science, Business Management, or related field (or equivalent job-related experience)
8+ years of general business experience including mandatory work experience in the Telecommunications industry
Strong technical and telecom industry background
Technical Services & Incident Management
Proven ability to hire, develop and manage technical staff; strong employee relations skills
Ability to apply business logic, technical expertise, and knowledge of Syniverse products, services, and apply commercial strategies to analyze technical issues and arrive at successful outcomes
Strong negotiation, influence management, and conflict resolution skills
Excellent presentation and communication skills (written and verbal)
Ability to quickly develop effective working relationships with internal and external contacts
Preferred
Messaging/Mobility experience is preferred
Developing and managing product portfolios
Proven success in organizational / technical leadership positions
Benefits
Competitive total compensation
Flexible/remote work
Leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture
Company
Syniverse
Syniverse is the world’s most connected company—we pioneer innovations that take businesses further.
1001-5000 employees
H1B Sponsorship
Syniverse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (3)
2022 (1)
2021 (4)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$777.46MKey Investors
Twilio
2021-03-01Corporate Round· $750M
2015-03-06Post Ipo Debt· $24.75M
2010-10-28Acquired
Leadership Team
Laura Binion
Senior Vice President and General Counsel
Vivian Ding
Regional VP, AP Service Operations
Recent News
2025-11-20
2025-10-21
GlobalFinTechSeries
2025-09-24
Company data provided by crunchbase