Apply on Employer Site

RESULTS Technology · 1 week ago

Sales and Account Executive

Kansas, United States

Full-time

Hybrid

Mid Level

3+ years exp

RESULTS Technology is seeking a Sales and Account Executive to lead Managed IT solutions sales within the community banking industry. This role focuses on maintaining executive relationships with existing clients while identifying new business opportunities and ensuring high client satisfaction through strategic account management.

Cloud ManagementComplianceConsultingCyber SecurityIT Management

Growth Opportunities

Responsibilities

Identify and pursue new banking clients for Managed IT services

Meet with prospective executive team members to determine needs

Present solutions that address cybersecurity, compliance (FFIEC), and operational efficiency needs

Develop proposals and negotiate contracts aligned with company and client objectives

Actively seek referrals from existing clients or other partners to leverage new business

Attend tradeshows and other sales events, working to cultivate interest and new managed IT services opportunities

Maintain a robust sales pipeline and meet regular sales activity requirements

Maintain real-time information on all opportunities and activities within our business management solution

Work with key internal resources to understand our high-level technical strategies and be able to walk a client through those decisions and the value proposition and messaging around it

Work to understand the root of client issues and seek information around our solution to help translate those findings to the non-technical client executive

Recommend and propose enhanced solutions as needed to address gaps or fulfill a client’s expanded requirements

Develop and maintain strong relationships with the clients’ executive teams by understanding their business and desired outcomes and providing value to the client

Continually identify key stakeholders, establish new relationships, and nurture existing ones

Maintain professional relationships with the client’s IT team, navigating any potential conflicts while maintaining a direct communication path and primary point of contact with the executive decision maker(s)

Work closely with each client to understand key business drivers, challenges, and opportunities to create strategies to help customers achieve long-term success

Continually work to assess, clarify and validate customer needs

Work closely with operations to align the right data points for a strong executive dashboard

Navigate client issues immediately by looking for long-term resolutions that reduce unnecessary time and increase efficiency and profitability of client contracts

Ensure strong communication at all levels of the clients and build respect and trust with the President/CEO and other key executives

Execute a strategic communication plan with proactive recurring meetings and ad hoc check-ins

Navigate difficult conversations-- both internally and with the clients’ executive teams-- to facilitate a strong partnership and desired outcomes

Prepare and hold formal Quarterly Business Reviews with the client’s full executive and account team

Proactively manage client renewals by ensuring discussions early while looking for areas of enhancements within our services

Review current contracts and propose additions as needed

Seek to increase short-term contracts to standard three-year terms or greater

Proactively seek referrals from clients and ensure a high net promoter score

Qualification

Sales experienceTechnology backgroundCommunication skillsAnalytical skillsRelationship buildingClient managementConflict resolution

Required

Minimum of three years' sales experience (primary role)

Strong sales skills to identify and facilitate resolutions to gaps in technology standards within existing accounts

Ability to manage multiple existing clients, ensuring responsiveness, while maintaining a robust sales pipeline, meeting sales quotas, completing sales activities and expectations

Background in technology, banking or other fintech-related industry

Exceptional written and verbal communication skills with the ability to communicate effectively with executive decision makers

Ability to handle difficult conversations and deal with challenging situations

The ability to navigate client or internal conflict to successful resolution

Strong analytical skills with the ability to identify issues and provide practical solutions

The ability to understand customer pain points and navigate to resolution, fostering trust and loyalty

Strong relationship-building skills to foster long-term customer engagements