Michaels Stores · 6 days ago
Customer Service Representative
ARTISTREE DFW AIRPORT-2475 Esters Blvd, Ste 100
Full-time
Onsite
Entry Level
1+ years expMichaels Stores is a leading destination for creativity and celebration, operating over 1,300 stores across North America. They are seeking a Customer Service Representative who will be responsible for ensuring accurate finished goods inventory, processing orders, and maintaining production records in a manufacturing environment.
EducationMarketplaceRetail
Responsibilities
Assist with cycle counts, print/apply SKU labels for all products; report any discrepancies or errors to the Supervisor
Process and ship orders in the IMS when required; contact transportation for pickup
Post daily finished goods production records
Record and track production productivity
Generate manual work orders for JIT (Just-In-Time) production
Generate production Reports; file daily production records & work orders
Provide KPI (Key Performance Indicator) report to Supervisor and Manager
Cross-train into other positions and provide support to other production teams or functions as needed
Verify that all inbound/outbound freight paperwork is filled out completely and correctly
Audit weekly purchase orders and verify that quantities shipped match SKU number on order
Monitor and corrects transaction errors
Maintain a clean work area for safe and efficient operation, including replenishment of supplies
Follows all company safety policies; wear appropriate safety equipment, as needed
Qualification
Required
High School Diploma, G.E.D., or equivalent
Proficient in MS Office; intermediate to advanced Excel skills
1 year experience in manufacturing environment; Inventory Management/Data Entry
Ability to count, match and compare sequences of numbers
Ability to read, write, and speak English fluently; convey and receive information effectively
General, verbal, and numerical intelligence
Detail-oriented and maintain a high level of accuracy; keen sense of urgency
Must be able to critically analyze problems and develop effective solutions
Must detail-oriented and accurate
Must have excellent time management, organizing, and prioritizing skills
Must be able to constantly walk and stand
Must be able to lift and carry up to 20lbs/ 9.07kg above shoulders and reach above head
Must be able to grasp with both hands occasionally
Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment
Ability to work with high noise levels and work around moving machinery
Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures
Ability to work safely in a fast pace manufacturing environment
Benefits
Health insurance (medical, dental, and vision)
Paid time off
Tuition assistance
Generous employee discounts
Company
Michaels Stores
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
10001+ employees
H1B Sponsorship
Michaels Stores has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (57)
2023 (53)
2022 (102)
2021 (37)
Funding
Current Stage
Late StageTotal Funding
$119.66M2021-03-03Acquired
2009-07-02Series Unknown· $119.66M
Leadership Team
Derek Hornsby
Executive Vice President, Chief Supply Chain Officer
Brynn Evanson
Chief Human Resources Officer
Recent News
2023-02-20
Company data provided by crunchbase