McWane Ductile · 3 hours ago
McWane Ductile Ohio - Quality Assurance Engineer I
Coshocton, OH
Full-time
Onsite
Entry, Mid Level
2+ years expMcWane Ductile is an equal employment opportunity employer committed to providing equal employment opportunities. They are seeking a Quality Assurance Engineer I who will focus on maintaining customer complaint logs, leading investigations, and supporting ISO 9001 execution while ensuring compliance with industry standards.
HardwareIndustrialManufacturingWholesale
Responsibilities
Maintain the Customer Complaint Log (tracking, evidence, closure)
Lead complaint investigations (containment, product impact evaluation, cross-functional actions)
Trend complaints and drive actions to reduce repeats and customer complaints
Initiate and oversee corrective actions when warranted (complaints, audit findings, significant/repeat issues)
Lead root cause and countermeasure development (5-Why/Fishbone/8D/A3) and ensure timely closure
Verify effectiveness and ensure actions are right-sized (correction vs CA) and properly documented
Support day-to-day ISO 9001 execution with the QMS Manager; keep key logs/records current and audit ready
Serve as a point person for training system execution, helping ensure training records are maintained and supporting onboarding by coordinating required training with department owners
Provide inputs for management review (KPIs, complaint/CA status, audit results, training/onboarding status, and improvement actions)
Coordinate the internal audit schedule, auditor assignments, and audit preparation
Participate in audits and issue reports/findings with objective evidence
Track findings to closure, trigger CA when required, and trend results for systemic improvement
Help departments create/update SOPs and work instructions, emphasizing CTQs and acceptance criteria
Support document control activities (revisions, approvals, release, obsolescence, change communication)
Reinforce point-of-use clarity and training linkage for updated documents
Learn and maintain working knowledge of applicable industry standards and certification requirements (e.g., AWWA, NSF, UL, BNQ, and customer/spec requirements)
Support compliance activities tied to these requirements (evidence/record collection, coordination with process owners, and responses during internal/external reviews)
Manage external documents related to standards/certifications (obtaining updates, ensuring current versions are available/controlled, and communicating changes to affected functions)
Participate in CI/Lean events (Kaizen/A3/scrap reduction) and support implementation of outcomes
Use data to prioritize improvement opportunities and reduce variation, scrap, rework, and customer complaints
Convert improvements into sustained controls (standard work updates, check sheets, audit points)
Qualification
Required
Bachelor's degree in Industrial Engineering, Manufacturing Engineering, or a closely related engineering/technical field (or equivalent experience)
Strong problem-solving, documentation, and cross-functional communication skills
Working knowledge of manufacturing quality concepts and willingness to learn ISO 9001, standards, and certifications
Preferred
2–5 years of experience in manufacturing quality, process engineering, continuous improvement, or a related role
Foundry/heavy manufacturing experience; Lean/Six Sigma exposure
Company
McWane Ductile
McWane Ductile is a supplier of ductile iron pipe including valves, hydrants, fittings and plumbing used for water infrastructure.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase