Sprinklr · 1 week ago
Principal Value Consultant
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$147K/yr - $245K/yr
10+ years expSprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. They are seeking a Principal Value Consultant to drive customer outcomes and account health, retention, and growth within their Americas sales theater, focusing on value-based selling and success best practices.
Advertising PlatformsAnalyticsCloud ComputingEnterprise SoftwareSocial MediaSocial Media ManagementSoftware
No H1B
Responsibilities
Delivering engagements for our most important accounts:
Work with our Americas sales leadership to prioritize accounts/deals to support
Partner with pods on customer engagements for the prioritized accounts/deals, e.g.:
Strategic account & renewal planning: Define a clear plan for driving account health, retention & growth in the near and longer terms
Outside-in executive point of view: Build and present a customer-first, value-based, point of view aimed to inspire the C-suite to transform the front office with Sprinklr
Strategic partnership vision & roadmap: Co-create and co-present with the customer a joint vision, roadmap and future state architecture for a strategic partnership
Value Realization Assessment: Conduct an adoption health check of Sprinklr capabilities in the current contract, and co-create and co-present with the customer a cost benefit analysis of adopted capabilities and the value potential of unused capabilities
Business case / Business Value Assessment: Co-create and co-present with the customer a cost benefit analysis of other Sprinklr capabilities that could accelerate the customer’s strategic priorities
Executive meetings & workshops: Prepare and facilitate meetings and workshops with customer executives that drive awareness, alignment and commitment on how customers can achieve their goals with Sprinklr, such as Executive Business Reviews
Strategic RFP response support: Prepare and present an executive-grade response to a strategic RFI/RFP
Executive proposal: Prepare and present an executive-grade commercial proposal to executive buyers, both in the business and IT
Building repeatable outcome-based selling and success best practices:
Based on the delivery of engagements, build/pilot/contribute to, and maintain playbooks designed to improve account health, growth and retention, such as Business case playbooks for specific solutions & industries
Develop and reinforce an ongoing feedback loop to improve the impact of these playbooks
Deploying these best practices at scale through self-service playbooks and tools, enablement/coaching and other initiatives:
Build processes that empower first line managers to deploy these playbooks with their accounts, and enable first line managers on the playbooks and processes
Support the configuration and maintenance of outcome-based success and selling tools, which may include building value models for new solutions
Partner with Sales Enablement to develop enablement strategies across sales regions to share best practice content and drive adoption at scale, which may include building online courses and other self-service mechanisms
Coach specific account teams on how to drive account health, retention and growth though office hours or 1:1 back-office coaching sessions
Build and deliver accelerators that allow multiple account teams to efficiently apply playbooks and tools to their accounts at the same time
Qualification
Required
10+ years of relevant experience in (1) Value Consulting/Value Engineering with a leading SaaS vendor and/or (2) a top tier management consulting firm with exposure to front-office processes and cloud technologies, and/or a (3) customer-facing sales/presales role with a leading SaaS vendor, focusing on strategic customers and prospects
Strong experience building ROI models, business cases, value realization assessments, and customer points of view across industries
Demonstrated ability to engage credibly with C-Suite audiences and simplify complex topics
Excellent communication skills with a talent for telling compelling value-led stories
Strong presentation and facilitation skills, including executive meetings and workshops
Proven success collaborating cross-functionally with Sales, Success, Solutions Consulting, and Product teams
Track record of delivering measurable impact on account retention and growth
Proficiency with cloud collaboration tools (e.g., Office 365, digital productivity platforms)
Bachelor's degree required
Preferred
MBA or other advanced degree preferred
Benefits
Voluntary healthcare coverage
Paid time off
Open Mentoring Program
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
Company
Sprinklr
Sprinklr provides enterprise software for customer experience management.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$429MKey Investors
Hellman & FriedmanTemasek HoldingsICONIQ Growth
2021-06-23IPO
2020-09-09Private Equity· $200M
2017-06-23Secondary Market
Leadership Team
Amitabh Misra
CTO
Manish Sarin
Chief Financial Officer
Recent News
2026-01-16
2025-12-18
2025-12-18
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