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SA Recycling · 20 hours ago

IT Support Technician

Orange, CA

Full-time

Onsite

Mid Level

3+ years exp

SA Recycling is redefining the Scrap Metal Industry by focusing on safety and environmental compliance. The IT Support Technician will provide technical assistance to computer system users, resolve computer problems, and oversee the performance of computer systems.

ManufacturingRecycling

Comp. & Benefits

Responsibilities

Operate safety equipment, and use safe work habits

Oversee the daily performance of computer systems

Answer user inquiries regarding computer software or hardware operation to resolve problems

Enter commands and observe system functioning to verify correct operations and detect errors

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Refer major hardware or software problems or defective products to vendors or technicians for service

Develop training materials and procedures, or train users in the proper use of hardware or software

Confer with staff, users, and management to establish requirements for new systems or modifications

Qualification

MCTS certificationMCDST certificationIT environment experienceComputer Science degreeInformation Technology degreeComplex Problem SolvingInstructingJudgmentMonitoringReading ComprehensionCritical ThinkingActive ListeningDecision Making