Pendo Subject Matter Expert (UX Enablement) jobs in United States
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Synergis · 4 days ago

Pendo Subject Matter Expert (UX Enablement)

positionUnited States
timeContract
remoteRemote
senioritySenior Level, Lead/Staff
money$65/hr - $70/hr

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. They are seeking a Pendo Subject Matter Expert to act as the strategic owner for the Pendo platform, driving digital adoption and improving user engagement across teams.

Information TechnologyStaffing Agency
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Comp. & Benefits
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H1B Sponsor Likelynote
Hiring Manager
Madison Persons
linkedin

Responsibilities

Serve as the primary expert on Pendo, supporting teams with implementation, optimization, and troubleshooting
Act as the first line of support for Pendo-related questions via Slack, email, and live working sessions
Proactively guide teams with recommendations, best practices, and real-time problem solving
Jump into calls to walk teams through solutions and unblock progress
Co-author, maintain, and enforce Pendo governance standards and documentation
Define and communicate best practices for in-app guidance, analytics, and platform usage
Conduct regular audits to ensure compliance with standards and identify improvement opportunities
Adapt governance models to support multiple teams and platforms in a scalable, orderly way
Partner closely with UX, Product, Engineering, and Business stakeholders
Facilitate new application onboarding and access to the Pendo platform
Provide consistent, actionable product feedback to Pendo based on enterprise use cases
Keep stakeholder groups informed of upcoming initiatives and platform changes
Gather ongoing feedback to refine processes and improve enablement
Participate in regular working sessions, office hours, and stakeholder forums
Engage in early-access programs and beta features, providing structured feedback
Advocate for platform enhancements that support enterprise-scale usage, governance, and usability

Qualification

PendoUX principlesGovernance modelsDigital adoption toolsCommunicationProblem-solving mindset

Required

Deep hands-on experience administering and scaling Pendo in a complex environment
Strong understanding of UX principles, workflows, and product development processes
Experience supporting multiple teams or applications within a shared platform
Proven ability to operate independently with minimal direction
Strong communication skills with the ability to explain complex concepts clearly
Demonstrated ownership mindset—sees problems, takes initiative, and drives solutions to completion

Preferred

Experience defining governance models for analytics or digital adoption tools
Familiarity with in-app guidance design, templates, and resource centers
Experience partnering with vendor product teams and account managers
Comfort working at a staff-level scope, influencing without direct authority

Benefits

Medical
Dental
Vision
Disability
Life insurance
401(k)
Commuter benefits

Company

Synergis

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Synergis is a staffing and recruiting company specializing in information technology staffing services.
dateFounded in 1997
location
Galanta, Trnava, SVK
people-size201-500 employees
web-link
http://synergishr.com

H1B Sponsorship

Synergis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (7)
2021 (6)
2020 (12)

Funding

Current Stage
Growth Stage

Leadership Team

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Leona Rapelye
Vice President - Human Resources
linkedin

Recent News

TecHR Series
Synergis Announces New Leadership Structure
2023-07-11
Company data provided by crunchbase