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Allegiant · 23 hours ago

Customer Service Sales Representative

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

0+ years exp

Allegiant is a national air carrier, and they are seeking a Customer Service Sales Representative to handle incoming calls in a busy call center environment. The role involves providing professional customer service, assisting with travel inquiries, and ensuring customer satisfaction through effective communication and problem resolution.

AerospaceLeisureTransportation

Growth Opportunities

No H1B

Responsibilities

Assists customers with providing information, making new travel itineraries which also includes changes and cancellations of their air, hotel and ancillary travel plans

Assists with resolving customer problems and/or complaints that may occur in order to ensure customer satisfaction

Maximizes revenue by identifying customer travel needs and offering ancillary options when applicable during the call (i.e.: Seats, bags, auto, hotel)

Maintains the highest level of customer service (90% QA) while demonstrating a friendly and genuine demeanor, ability to listen and to document accordingly

Follows process and procedures as established by the business

Receives and takes direction

Other duties as assigned including (but not limited to) email or web chat correspondence when approved by management upon determination of skill set requirement

Qualification

Customer serviceCommunication skillsBasic computer skillsCall center experienceSpanish bilingual

Required

Combination of Education and Experience will be considered

Must be authorized to work in the US as defined by the Immigration Act of 1986

Must pass a Criminal Background Check

High School Diploma/GED

Minimum six (6) months experience in customer service field

Basic computer skills

Accurately type 30 wpm or faster

Excellent communication skills both verbal and written

Must have the availability to work any hours and any days including evenings, weekends, and Holidays

Ability to maintain the highest level of customer service (90% QA) while demonstrating a friendly and genuine demeanor, ability to listen and to document accordingly