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Currency Exchange International · 4 weeks ago

Part-Time Operations Support Associate

Orlando, FL, US

Full-time, Part-time

Onsite

Entry Level

$19/hr - $19/hr

1+ years exp

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. They are seeking a driven professional to join their team as an Operations Support Associate, where the main function is to provide exceptional customer service to OnlineFX customers and retail clients through various support channels.

Financial Services

Culture & Values

Responsibilities

Answering incoming calls promptly

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Contact clients to notify them when adjustments to an order are needed

Assisting with creation of new locations, rate modifications, and other functions in CEIFX

Assisting and provide troubleshooting assistance for customers with the OnlineFX online interface

Provide customers with retail details such as directions, rates, fees, and other services per location

Engage with potential customers on their transactions to encourage them to place reservations, upsell, and promote our Currency Price Protection offering as appropriate and assist them with booking their orders

Managing Freshdesk tickets and support emails

Processing incoming inventory and non-inventory orders

Assisting with over 5K approvals and OFAC approvals

Ensure all DTC support deadlines are met daily

Follow all DTC support Performance Standards

Ensure all office safety guidelines are always followed