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Florida Orthopaedic Institute · 2 days ago

Financial Counselor

Temple Terrace, FL

Full-time

Onsite

Senior Level

5+ years exp

Florida Orthopaedic Institute is seeking a Financial Counselor responsible for the timely and accurate follow-up and resolution of unpaid patient balances. The role involves responding to patient calls, analyzing self-pay balances, establishing payment plans, and resolving billing issues to ensure financial matters are handled efficiently.

Health CareMedical

Responsibilities

All other duties assigned, reports, projects, ETC

Follows HIPAA guidelines in handling patient information

Answer incoming calls from patients, physicians offices and insurances

Resolves patient-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner

Reviewing open accounts for collection efforts

Review and monitor assigned accounts and all applicable collection reports

Provide timely follow-up on payment arrangements

Making outbound collection calls in a professional manner while keeping and improving customer relations

Set up payment arrangements if needed/applicable

When reviewing accounts, makes sure all available resources of payment have been researched and exhausted. Identifies if there are issues and that information is communicated to the appropriate billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc

Answers calls from the billing loop

Handles concerns or questions from patients to resolve claims and payments issues

Be friendly with unhappy patients and satisfy their requirements or their queries. Report concerns to Quality department as necessary

Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute

Meet all metrics and KPI’s

All other duties as assigned

Qualification

Insurance guidelines knowledgeCPT/ICD 10 knowledgeMedical billing experienceCustomer service focusAttention to detailPolitenessInterpersonal skillsVerbal communicationWritten communicationTeamwork

Required

High School Diploma or GED equivalent

Knowledge of CPT/ICD 10

Must demonstrate an understanding of explanation of benefits & reimbursement payment practices including deductibles, co-insurance, and contractual discounts

5 plus years prior medical billing experience or equivalent

Must have knowledge of insurance guidelines and requirements

Must be able to work with minimal supervision and still meet goals, metrics, and deadlines

Should be able to handle multiple tasks under strict deadlines

Must be customer-service focused, organized, and have extreme attention to detail

Must have effective and excellent interpersonal skills, verbal, and written communication skills

Must pay attention to detail with an eye for accuracy

Ability to interact with patients in a pleasant, calm, and polite manner and a pleasing personality with excellent interpersonal skill

Meet the expectations of our internal and external customers in providing excellent service

Enjoy working as part of a team

Well-presented, polite, and tactful