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LMCU · 5 hours ago

Card Services Specialist I

Grand Rapids, MI

Full-time

Onsite

Entry Level

1+ years exp

Lake Michigan Credit Union is seeking a Card Services Specialist I to join their team. This role involves assisting members and staff with card servicing and account inquiries while preventing fraud and ensuring excellent customer service.

BankingFinanceFinancial ServicesNon Profit

Responsibilities

Assists members and staff with their telephone requests regarding card servicing; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations

Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel

Provides members with information and direction regarding their account status, requests, payments, and rights and obligations associated with the account

Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals

Performs other related duties as assigned