Flywire · 6 hours ago
Senior Manager, Product Operations — Payments Ecosystem
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$160K/yr - $180K/yr
8+ years expFlywire is a global payments enablement and software company on a mission to deliver complex payments solutions. The Senior Manager, Product Operations will lead operations within the Payments Ecosystem, ensuring alignment between technical delivery and market strategy through effective communication and execution management.
Financial ServicesFinTechPaymentsService IndustrySoftware
Responsibilities
Build and Run the Payments Ecosystem Operating Rhythm: Design and manage the rhythm of business—including cross-functional syncs between Product, Network, Pricing and Operations and Engineering teams. Standardize cadences and delivery hygiene across all domains to ensure market-facing teams are aligned with platform development
Drive Execution Excellence & Governance — regular cross-domain syncs, dependency management, roadmap updates, feature scope & OKR reviews, change requests, capacity planning, escalation pathways
Bridge the Product-to-Market Gap: Serve as the connective tissue between the Payments Platform and the business. Facilitate the feedback loop between customer-facing teams and Product to ensure market requirements, pricing adjustments, and operational pain points are prioritized
Ensure communication and alignment across global teams remain consistent. Serve as the keeper of institutional context — nothing gets lost between teams or quarters
Maintain an integrated delivery tracker covering milestones, dependencies, and key risks across the Platform domains, Network and the Verticals
Identify systemic blockers early and coordinate cross-team resolution
Create standard reporting for timeline risks, cross-team dependencies, migration blockers and operational bottlenecks
Prepare executive presentations, quarterly platform reviews, and exec-level summaries in partnership with the VP of Payments Platform
Translate complex technical and operational updates into concise business-ready narratives and visuals
Maintain decision logs, risk summaries, and progress dashboards that feed directly into executive reporting
Draft and polish internal comms (updates, announcements, leadership readouts) that reinforce alignment and transparency
Lead retrospectives and post-mortems for major initiatives; track and close lessons learned
Identify recurring friction points and recommend process or tooling improvements
Continuously refine templates, workflows, and practices to make the platform faster and more predictable
Qualification
Required
8–12 years of experience in Product Operations, PMO, program management ideally in payments, fintech, or SaaS
Deep Payments Knowledge: A strong understanding of the 'life of a payment,' including payment economics (Pricing, Interchange, FX), settlement workflows, and operational scaling
A foundational technical background (e.g., prior engineering or technical product or program management experience) is strongly preferred
Experience driving execution across complex, globally distributed teams and programs with multiple stakeholders
Excellent communication and stakeholder management — executive-ready storytelling with data, and hands-on facilitation across engineering, product, payments network, operations, and partner groups
Skilled with JIRA, Looker, Confluence and Google Workspace
Calm, structured, and precise; thrives in dynamic, high-visibility environments
Demonstrated process improvements (templates, playbooks, postmortems, retrospectives) that reduce cycle time and improve predictability across programs
Preferred
A foundational technical background (e.g., prior engineering or technical product or program management experience) is strongly preferred
Benefits
Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program
Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
Great Talent & Development Programs
Company
Flywire
Flywire is a payments enablement and software company that simplifies complex payments for its clients and their customers.
1001-5000 employees
H1B Sponsorship
Flywire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (7)
2022 (18)
2021 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$583.3MKey Investors
Goldman SachsTemasek HoldingsBain Capital Ventures
2023-08-09Post Ipo Equity· $260.1M
2021-05-26IPO
2021-03-04Series F· $60M
Leadership Team
Mike Massaro
Chief Executive Officer
David King
Chief Technology Officer
Recent News
2026-01-05
2025-12-09
2025-12-04
Company data provided by crunchbase