Senior Customer Success Manager - Agentic AI jobs in United States
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DeepL · 1 day ago

Senior Customer Success Manager - Agentic AI

positionAustin, TX
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date4+ years exp

DeepL is a global communications platform powered by Language AI, on a mission to break down language barriers. The Senior Customer Success Manager will be responsible for launching and scaling DeepL's innovative AI products, ensuring customer success, building relationships, and promoting product adoption.

Artificial Intelligence (AI)Foundational AIGenerative AISoftwareTranslation Service
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Growth Opportunities

Responsibilities

Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships
Be a Trusted Advisor conducting data-driven business reviews to demonstrate value and align solutions with customer objectives
Build trust with senior decision-makers to ensure strategic alignment and success
Onboard effectively by partnering with internal teams to align processes with customer goals and ensure early success
Promote product adoption by strategically introducing solutions to key stakeholders
Leverage knowledge of workflows, APIs, and integrations to assist with implementation
Collaborate with sales to uncover upsell and cross-sell potential
Guide customers on using product features to maximize value
Work cross-functionally to address customer needs and resolve issues efficiently
Meet targets for adoption, retention, and customer advocacy through a data-driven approach
Provide feedback to leadership and product teams to drive continuous improvement

Qualification

Customer success experienceSaaS platformsTechnical workflowsAPIsIntegrationsPresentation skillsOrganizational skillsProblem-solvingCollaboration

Required

4+ years of customer success experience or account management. Focus on retention and customer satisfaction. With a proven track record in renewals and upsell/cross-sell opportunities
Experience working with SaaS platforms or AI-driven solutions is essential
A solid understanding of technical workflows, APIs, integrations, and data handling
Strong presentation, verbal, and written communication skills, with the ability to engage and influence senior stakeholders
Exceptional organizational skills to manage multiple accounts and priorities effectively
A strong drive to learn, solve challenges, and work with emerging technologies, methodologies, and solutions
A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment
Ability to thrive in a fast-paced, ever-evolving environment, balancing strategic thinking with tactical execution
A collaborative spirit, contributing to a positive team culture and supporting colleagues

Preferred

Experience supporting customers who integrate solutions into their own products or workflows

Benefits

Diverse and internationally distributed team
Open communication, regular feedback
Hybrid work, flexible hours
Virtual Shares
Regular in-person team events
Monthly full-day hacking sessions
30 days of annual leave
Competitive benefits

Company

DeepL

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DeepL is a software company that offers a communication platform for AI based translation, editing, and writing services.
dateFounded in 2017
location
Cologne, Nordrhein-Westfalen, DEU
people-size1001-5000 employees
web-link
https://www.deepl.com/

Funding

Current Stage
Late Stage
Total Funding
$400M
Key Investors
Index VenturesIVPBenchmark
2024-05-22Series Unknown· $300M
2023-01-11Series Unknown· $100M
2018-12-03Series A

Recent News

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DeepL’s Language AI services now available through the Digital Vending Machine® from Bango
2025-11-14
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DeepL’s Language AI Services Now Available Through the Digital Vending Machine from Bango
2025-11-14
Pulse 2.0
DeepL: Martino Cadoni Named As CFO To Support Global Growth
2025-11-13
Company data provided by crunchbase