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Renovo Financial · 3 hours ago

Customer Service Representative

Chicago, IL

Full-time

Hybrid

Entry Level

2+ years exp

Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors. The Guest Service Associate is responsible for providing best-in-class service to borrowers and internal stakeholders, requiring strong communication skills and the ability to thrive in a fast-paced environment.

BankingFinancial ServicesReal Estate

Growth Opportunities

Responsibilities

Customer Communication: Promptly and thoroughly respond to customer inquiries over the phone and through electronic correspondence

One Touch Resolution: Embrace and foster a culture of one touch resolution for all customer needs with particular attention to white glove service and an understanding of maintaining expected service levels

Process Improvement: Identify opportunities for process improvements and work with leaders to implement practical solutions

Monitor trends with the customer experience and inform management of same

Ad-hoc reporting, research, and projects as directed by management

Qualification

Customer service experienceWritten communication skillsVerbal communication skillsMicrosoft Office SuiteOrganizational skillsTeam playerPositive attitudeSelf-motivatedAdaptableOpen-minded

Required

Bachelor's degree from an accredited college or university

At least 2 years of customer service experience

Exemplary written and verbal communication skills

Ability to manage multiple tasks concurrently and self-prioritize workload to meet deadlines as an individual and leader

Excellent organizational skills

Proficiency with the Microsoft Office Suite with an emphasis on Outlook and Excel

Customer-centric approach that finds solutions to our customers' needs

Uphold the highest standards of ethical conduct and professionalism

Self-Motivated: You take on tasks without waiting to be told what to do

Positive Attitude: You approach situations with a proactive and positive attitude

Adaptable: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment

Team Player: You believe that to be successful you need to leverage and trust your team. You lead by example

Openminded: Always seeks to find and develop creative solutions

Preferred

Background in mortgage servicing or services preferred

Benefits

401k plan with employer matching

Paid time off

Observance of company paid holidays

Medical, dental, vision benefits for employees and their dependents

Voluntary benefit offerings (life insurance and short-term disability)

Pre-tax FSA

Commuter and dependent care benefits

Maternity/paternity

Hybrid work schedule

And more

Company

Renovo Financial

Renovo is the premier provider of financial and strategic support for real estate investors

Founded in 2011

Chicago, Illinois, USA

201-500 employees

http://www.renovofinancial.com/

Funding

Current Stage

Growth Stage

Total Funding

$75M

2016-05-16Debt Financing· $25M

2015-03-16Debt Financing· $50M

Leadership Team

Kevin Werner

CEO

Daniel Rosen

Co-founder / Head of Lending

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Company data provided by crunchbase