T-Rex Solutions, LLC · 1 week ago
Jira Administrator
United States
Full-time
Remote
Mid Level
$100K/yr - $128K/yrT-Rex Solutions, LLC is a mid-tier business providing data-centric mission services to the Federal government. They are seeking a Jira Administrator to support the Defense Healthcare Medical Systems program by providing Tier 1 helpdesk support and administering the SDLCNext platform, ensuring timely resolution of incidents and enhancing system functionality.
Information TechnologyIT Management
Responsibilities
Provide Tier 1 support for SDLCNext platform (Jira, Confluence, JSM), ensuring timely resolution of incidents and service requests
Administer and maintain the SDLCNext platform, including configuration, user management, and workflow optimization
Troubleshoot and resolve issues related to Jira configurations, plugins, and integrations
Develop and maintain custom scripts and automation workflows in Jira to streamline operations and enhance system functionality
Build, maintain, and validate data sets used for dashboards, metrics, and leadership reporting
Manage JIRA data and reporting, including backlogs, sprints, epics, story status, and dependencies
Pull and analyze JIRA data to support sprint planning, retrospectives, and leadership briefings
Track issues, blockers, and dependencies and ensure they are visible to leadership
Document processes, configurations, and scripts to support knowledge sharing and operational continuity
Qualification
Required
Experience supporting Tier 1 service operations and execution tracking for within the Atlassian tool suite (Jira, Confluence, JSM) in a federal or large-scale enterprise environment
Strong experience working with Jira in an Agile or mixed Agile environment, including backlog, sprint, epic, and dependency management
Hands-on scripting and automation experience in Jira (e.g., ScriptRunner/Groovy, Jira Automation, JQL, REST APIs) to streamline workflows and reporting
Ability to organize, analyze, and explain work progress using Jira data and reports; build and validate datasets for dashboards and leadership updates
Experience working with multiple stakeholders, including program leadership, engineering teams, service desks, and government counterparts
Strong attention to detail and commitment to data accuracy, configuration governance, and permission integrity
Ability to manage multiple tasks and priorities simultaneously; triage tickets, maintain SLAs, and meet reporting deadlines
Tier 1 helpdesk mindset: disciplined triage, SLA adherence, and customer-service excellence
Advanced Jira administration and JQL skills; proficiency with Jira Automation and ScriptRunner/Groovy
Clear grasp of Agile practices (backlogs, sprints, epics, dependencies) and maintaining board hygiene
Strong troubleshooting across configurations, plugins, and integrations; quickly isolate root causes and implement fixes
Ability to translate technical details and execution status into plain-language updates for leadership and stakeholders
Governance and security awareness, including permission integrity, configuration standards, change control, and thorough documentation
Proactive identification of blockers, dependencies, and risks; drive visibility and resolution across teams
Effective time management and adaptability in dynamic environments; balance support, enhancements, and stakeholder requests
Preferred
Prior experience with DHMS, DHA, or similar federal programs is preferred but not required
Benefits
Competitive salaries
Performance bonuses
Training and educational reimbursement
Transamerica 401(k)
Cigna healthcare benefits
PTO available to use immediately upon joining (prorated based on start date)
Paid parental leave
Individual and family health, vision, and dental benefits
Annual budget for training, professional development and tuition reimbursement
401(k) plan with company match fully vested after 60 days of employment
Company
T-Rex Solutions, LLC
T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Seth Moore
President, Chief Executive Officer
Rick E. Dansey
Chief Growth and Strategy Officer
Recent News
2025-03-28
WashingtonExec
2024-05-24
2024-05-24
Company data provided by crunchbase