Apply on Employer Site

Amphenol Communications Solutions · 13 hours ago

Associate Customer Support Representative

Yocumtown, PA

Full-time

Onsite

Entry Level

1+ years exp

Amphenol Communications Solutions (ACS) is a leading provider of interconnect solutions across various electronic markets. The Associate Customer Support Representative will be responsible for managing customer communications, processing orders, and collaborating with internal teams to ensure exceptional service and accurate information delivery.

HardwareManufacturing

Responsibilities

Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status

Respond to customer inquiries professionally via email and phone while demonstrating strong service orientation

Receive and process customer orders accurately and efficiently through internal order management systems

Review product, shipping, and documentation requirements and coordinate with internal teams to ensure on-time delivery

Access customer portals as needed to retrieve orders or provide updates

Monitor daily status of orders, including late or held orders; proactively identify solutions such as expedited shipping or product alternatives

Work with Finance and customer contacts to help resolve invoice discrepancies or outstanding receivables

Collaborate closely with Field Sales and Product Marketing to escalate issues and support customer needs

Maintain customer master data, cross-references, and shipping details to ensure accurate records

Support reporting and tracking of on-time delivery performance for key accounts

Utilize internal resources effectively to meet or exceed customer expectations

Represent the Customer Service team and Amphenol professionally with a positive, customer-focused approach

Qualification

Customer serviceOrder managementMS OfficeCommunication skillsAttention to detailProblem-solving

Required

Associate degree in Business, Communications, Supply Chain, or a related field preferred

1–2 years of experience in customer service, order management, sales support, or administrative roles—preferably in a manufacturing or technical product environment

Strong verbal and written communication skills with a pleasant, professional phone manner

High attention to detail, strong follow-through, and the ability to manage multiple priorities

Comfortable working with data, reports, and basic problem-solving

Proficient with MS Office (Word, Excel, Outlook); experience with ERP/order management systems a plus

Ability to learn technical product information and navigate cross-functional communication

Preferred

Experience in demand planning, supply chain, inventory management, or similar functions

Prior experience in manufacturing, electronics, or industrial environment

Company

Amphenol Communications Solutions

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.

Founded in 2000

Berlin, Berlin, DEU

10001+ employees