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LHH · 3 days ago

Account Manager

Grafton, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

LHH is seeking a motivated and detail-oriented Account Manager to join their growing team. The role involves nurturing client relationships, identifying growth opportunities, and collaborating with internal teams to deliver tailored solutions to customers.

Human Resources

Hiring Manager

Steven Docter

Responsibilities

Serve as the primary point of contact for assigned customer accounts

Build and maintain strong relationships to ensure customer satisfaction and retention

Identify upselling and cross-selling opportunities to grow account value

Collaborate with engineering, production, and sales teams to develop accurate quotes and estimates

Interpret customer specifications and requirements to ensure feasibility and alignment with manufacturing capabilities

Track and follow up on quotes to convert opportunities into orders

Work closely with customers to understand their unique needs and translate them into viable product solutions

Coordinate with design and production teams to ensure custom products meet quality and delivery expectations

Provide technical support and guidance throughout the product lifecycle

Monitor order progress and proactively communicate updates to customers

Resolve issues related to delivery, quality, or specifications in a timely and professional manner

Maintain accurate records of customer interactions, quotes, and project details

Qualification

Account ManagementQuotingEstimatingTechnical SpecificationsCRM SystemsMicrosoft Office SuiteMulti-Priority ManagementTechnical SupportCustomer SatisfactionCommunication SkillsOrganizational SkillsProblem-Solving SkillsCollaboration Skills