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National Football League (NFL) · 5 hours ago

Senior Manager, Ticket Operations

New York, New York, United States

Full-time

Onsite

Senior Level, Lead/Staff

$115K/yr - $145K/yr

8+ years exp

NFL is seeking an experienced ticket operations professional to join their dynamic team. The role involves leading ticket operations for major events, managing ticket inventory, and supporting the growth and innovation of ticketing programs.

American FootballMedia and EntertainmentSporting GoodsSportsSports Leagues and Teams

Responsibilities

Lead manifest creation, on-sales and ticket distribution for all domestic-team led International Games

Process and reconcile all Ticketing related contracts and expenses related to event execution and League owned inventory

Ability to build, motivate and lead temporary staff at multiple event sites

Support the growth, innovation and advancements across our ticketing programs for the League’s major tentpole and ancillary events including Super Bowl, NFL Draft, Pro Bowl Games, NFL Kickoff and International Games

Support the design and implementation of performance reporting & data analytics by collaborating with our Event Strategy, Club Business Development, and IT teams

Ensure management of the league owned season ticket inventory including authentication, fulfillment, distribution, and financial reconciliation

Advance our current inventory management and fulfillment processes for the league owned inventory

Design, manage and deliver our temporary box office operations for Super Bowl Experience and Super Bowl’s Opening Night

Manage and deliver the league office ticketing programs and initiatives across all major tentpole events, year round 

Manage and train temporary staff during the preparation and delivery of our major events

Day-to-day management of the Archtics systems for event build(s), delivery, and reconciliation

Work with Ticketmaster for national event on-sales (coordinate manifest creation, pricing, pre-sale implementation and financial reconciliation)

Support the development of a 1:1 communication experience for our fans, credentialed staff, and volunteers for each of our tentpole and ancillary events

Event space manifesting, ancillary event ticketing program design and delivery

Support the redesign of our event-day operations in support of access control programs and deliverables

Work with Event Strategy and Fan Experiences to participate in the design, delivery, and usage of a consolidated universal League event app

Qualification

Archtics ticketing systemTicketmaster platformsEvent ticketing experienceLarge-scale venue ticketingData analyticsCustomer serviceSocial media proficiencyWritten communicationVerbal communicationTeam collaboration

Required

Bachelor's degree

8+ years of experience in high volume/event ticketing, fan experiences and credential programs

Hands-on experience and full working knowledge of Archtics ticketing system

Extensive experience with Ticketmaster suite of ticket-related platforms, including Account Manager (client tools & CMS), TM1 (Entry, Reports, Engagement), Presence SDK, and Pricemaster

Experience in large scale domestic and/or international events

Expertise in large-scale venue ticketing

Established professional with an extensive network of industry professionals

A collaborative teammate with a desire to innovate and challenge current norms

Clear & concise written and verbal communication skills

Effective in providing exceptional customer service

Must be able to travel domestically and internationally

Works well under extreme pressure

Proficient in social media platforms

Benefits

Comprehensive benefits offerings

Company

National Football League (NFL)

The National Football League is America's most popular sports league, comprised of 32 franchises that compete each year to win the Super Bowl, the world's biggest annual sporting event.

Founded in 1920

New York, New York, USA

1001-5000 employees