Cyber/IT System Desktop Customer Support jobs in United States
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Decision Technologies, Inc. ยท 16 hours ago

Cyber/IT System Desktop Customer Support

positionVirginia Beach, VA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Decision Technologies, Inc. is a dynamic company specializing in technical support services and engineering consultancy. They are seeking a qualified Cyber/IT System Desktop Customer Support Specialist to provide hands-on IT and desktop support for Navy Marine Corps Intranet and Research, Development, Test & Evaluation environments.

ConsultingInformation TechnologyLegalSoftware
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide responsive, professional desktop and technical support to NMCI, Nautilus, and RDT&E users
Perform desk-side and remote troubleshooting for hardware, software, and operating system issues
Execute software updates, patch management, and system configuration
Conduct software compatibility testing and system validation
Coordinate with end users to configure, procure, and deploy new hardware to meet program requirements
Track, inventory, and locate IT assets to support property audits
Prepare IT equipment for disposition and destruction in accordance with security requirements
Perform routine backup and recovery operations in support of disaster recovery and continuity of operations plans
Maintain accurate documentation of systems, procedures, and support actions

Qualification

Windows desktop administrationCompTIA Security+/Security+CESecure government IT environmentsCustomer service skillsCommunication skills

Required

Active Secret Security Clearance (required at time of hire)
Experience with Windows desktop system administration (Windows 11 required)
Strong customer service and communication skills
Ability to work independently and proactively in a fast-paced environment
Must have or be able to obtain certifications within 6 months of CSWF appointment
CompTIA Security+/Security+CE
Microsoft Windows 11

Preferred

Familiarity with secure government IT environments (NMCI experience preferred)

Benefits

Competitive Paid Time Off
Comprehensive Medical, Dental and Vision Insurance
Employee Assistance Programs
Flexible Spending Accounts (Medical, Dependent Care & Commuter)
Company paid Short Term, Long Term, Life and AD&D Insurance
401(k) match
Tuition Reimbursement
Paid Certifications

Company

Decision Technologies, Inc.

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Decision Technologies is driven by the foresight and knowledge needed to advance the technical capabilities of our clients and help the nation succeed in its most critical missions.
dateFounded in 2003
location
Arlington, Virginia, USA
people-size51-200 employees
web-link
http://www.decision-tech.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mike Harmon
Chief Operating Officer
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Company data provided by crunchbase