Apply on Employer Site

Prime Group Holdings, LLC · 2 days ago

IT Helpdesk Support

Saratoga Springs, NY

Full-time

Onsite

Entry, Mid Level

$60K/yr - $60K/yr

2+ years exp

Prime Group Holdings, LLC, a leading private equity real estate firm, is seeking an IT Helpdesk Support associate at its headquarters in Saratoga Springs, NY. The role involves ensuring smooth workplace operations, providing Tier 1 and Tier 2 support, and maintaining technology reliability for meetings and user support.

Real Estate

H1B Sponsor Likely

Responsibilities

Perform daily conference room checks to ensure readiness before first meetings (displays, audio, video, microphones, network connectivity, adapters)

Support Zoom, Teams, Webex, and hybrid conference systems, including calendar integrations, signage/panels, and firmware updates

Provide live meeting support for executive and board sessions; coordinate with Facilities or vendors for urgent issues

Maintain and standardize rooms (labels, cable management, layouts, photos, and documentation)

Track and document recurring issues; propose improvements for reliability and user experience

Serve as first point of contact for support requests: accounts, MFA/passwords, VPN, Wi-Fi, printing, hardware, and software

Image, deploy, and maintain laptops and peripherals for onboarding/offboarding

Update and close tickets accurately, document resolutions, and contribute to internal knowledge base articles

Provide phone and in-person support with a focus on responsiveness and professionalism

Diagnose basic network connectivity issues; perform port patching and switch/AP status checks

Work with senior engineers to monitor and resolve Wi-Fi signal issues and manage small moves/adds/changes in IDF closets

Support VoIP/Teams telephony systems and coordinate with telecom vendors for escalations

Maintain printer/MFD uptime (queues, drivers, badge printing, scan-to-email)

Check daily server and backup job statuses; escalate as needed

Track consumables and coordinate vendor service calls

Support user lifecycle (creation, licensing, group management, mailbox setup)

Apply baseline security and compliance settings per IT policy

Troubleshoot access and synchronization issues between systems (e.g., Microsoft 365, Google Workspace)

Qualification

Conference room AV systemsNetwork troubleshootingMicrosoft 365 administrationWindows 10/11 knowledgeITSM tools familiarityOrganizedReliableClear communication

Required

2–4 years' experience in IT or Workplace Support within a corporate or campus environment

Proven experience with conference room AV systems, Zoom Rooms, or Microsoft Teams Rooms

Strong troubleshooting skills for network connectivity, Wi-Fi, and telephony

Working knowledge of Windows 10/11, macOS, and mobile platforms

Experience administering Microsoft 365, Active Directory, and common collaboration tools

Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Desk, etc.)

High school or equivalent (Required)

Location: Saratoga Springs, NY 12866 (Required)

Preferred

IT Helpdesk : 2 years (Preferred)

Certifications preferred: CompTIA A+, Network+, or equivalent practical experience

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Company

Prime Group Holdings, LLC

Prime Group Holdings (also known as Prime Group) is a vertically integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, managing assets worth approximately $4 billion on behalf of a global investor base.

Founded in 2013

Saratoga Springs, New York, USA

501-1000 employees

https://www.goprimegroup.com//

H1B Sponsorship

Prime Group Holdings, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2020 (1)