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Two Chairs · 1 day ago

Commercial Operations Program Manager

United States

Full-time

Remote

Mid, Senior Level

$111K/yr - $150K/yr

5+ years exp

Two Chairs is building a new kind of mental health system focused on improving clinician experiences and client outcomes. The Senior Manager, Commercial Operations will oversee the commercial operating foundation, ensuring effective go-to-market strategies through data integration and systems design.

Health CareMental HealthTherapeuticsWellness

No H1B

Responsibilities

Serve as primary administrator for Salesforce (Sales Cloud), including objects, fields, flows, validation rules, governance, and role hierarchies

Administer and optimize HubSpot for marketing automation, lifecycle management, and nurture programs

Own administration of sales outbound tooling

Establish and maintain data hygiene standards, naming conventions, tagging, and documentation

Own the integration layer between Salesforce, HubSpot, sales outreach tools, and web analytics

Unify systems and data models to support payer, provider, and member GTM workflows

Ensure accurate, reliable data flow between marketing, sales, and downstream operational systems

Define and maintain MQL → SQL → pipeline → member start mappings

Build and maintain MQL definitions and scoring models aligned to GTM strategy

Develop dashboards for:

Payer GTM performance

Provider referral funnel

Event and campaign ROI

Partner with stakeholders to ensure reporting answers real business questions and drives action

Own website operations and CMS updates (Webflow) to support faster, controlled GTM launches

Enable test-launch-measure cycles for content, landing pages, and conversion paths

Ensure web analytics and attribution integrate cleanly into Salesforce and HubSpot reporting

Partner with Sales, Marketing, and Clinical Operations to align funnel mechanics with clinical capacity and care delivery realities

Translate GTM questions into systems, automation, and reporting solutions

Support enablement and change management as new workflows and tools are rolled out

Qualification

Salesforce administrationHubSpot administrationData integrationAnalytical skillsCross-functional collaborationHealthcare experienceB2B2C business modelsChange managementSystems designCommunication skills