Newrez ยท 3 hours ago
Recovery Sr Operations Analyst - Letters
AZ, Tempe
Full-time
Onsite
Senior Level
5+ years expNewrez is a company focused on exceeding expectations for residential mortgage borrowers and business partners through superior service. The Recovery Sr Operations Analyst will manage the letter operations of the SMS Recovery department, ensuring compliance with various requirements and improving business processes.
FinanceFinancial Services
Responsibilities
Manage the letter process for SMS Recovery. Develop new letters, make revisions, and facilitate development with Compliance and Print Production to ensure accurate and timely implementation
Participate in planning and development of new processes, workflows and system enhancements as new acquisitions and clients are boarded and de-boarded, as it relates to letters
Ensure legally required Recovery letters and notices are sent timely and accurately
Manage Recovery letters processes for loan servicing transfers
Partner with the SMS Print Production team to ensure bulk letter processes are completed within required timeframes
Assist IT with data file requirements for bulk letters as needed
Collaborate with Recovery Management to develop written marketing initiatives and manage the campaign letters from inception through deployment
Performs related duties as assigned by supervisor
Qualification
Required
Associates or Bachelor's degree in Business; or equivalent work experience
5+ years writing, editing and process development experience
5+ years mortgage servicing experience required, preferably in mortgage and/or post charge-off servicing
Strong verbal and written communication skills
Ability to analyze information and business processes
Self-Motivated with strong attention to detail and excellent organizing skills
Strong problem-solving skills
Ability to work both independently and with a team
Proficiency with Microsoft products, especially Word and Excel
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase