Factory IT Support Technician - Overnight Shift (28849) jobs in United States
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Dahl Consulting ยท 5 hours ago

Factory IT Support Technician - Overnight Shift (28849)

positionBloomington, MN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $28/hr

Dahl Consulting is a leading technology manufacturer seeking a Factory IT Support Technician to join their global wafer systems IT support team. This role is critical in maintaining factory IT systems and ensuring uptime for mission-critical equipment and software in a 24x7 manufacturing environment.

ConsultingHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Lexy Miller
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Responsibilities

Provide onsite IT help desk coverage in a 12-hour rotating shift (day/night)
Install and maintain factory PCs according to established standards
Perform security patching and ensure compliance with information security initiatives, including endpoint inventory, antivirus, and Windows patching
Support wafer floor factory software and various solutions hosted in data centers
Diagnose and resolve incidents, record and track tickets, and ensure timely closure with customer feedback
Monitor alerts, service availability, and performance dashboards, responding promptly to maintain service levels
Follow troubleshooting guides (OCAPs) for common application issues
Collaborate with global IT teams to ensure compliance with factory IT standards and policies
Implement and support changes to factory PCs and systems
Provide IT support during planned maintenance activities
Develop small-scale scripting or automation as needed and leverage GenAI for solutions
Lay underfloor cables in fabrication areas to support tool deployments and movements

Qualification

Windows operating systemLinux operating systemTroubleshooting skillsPC setupInstallationHelp desk supportAutomation scriptingIT project executionServiceNow familiarityManufacturing IT supportIT certificationsIndependent work

Required

Experience with PC setup and installation
Proficiency in Windows and Linux operating systems
Strong troubleshooting skills for PCs, software, and applications
Ability to work independently in a self-directed environment
Prior experience with help desk or application support
Availability to work 12-hour rotating shifts (day/night)
Onsite presence required

Preferred

Coding skills and ability to develop automation scripts
Experience executing IT-related projects
IT support experience in a factory or manufacturing environment
Familiarity with service/request management systems such as ServiceNow, Freshworks, or JIRA
Degree, coursework, or certifications in IT

Benefits

Comprehensive benefits package

Company

Dahl Consulting

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Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
dateFounded in 1993
location
Rockville, Minnesota, USA
people-size51-200 employees
web-link
http://dahlconsulting.com

H1B Sponsorship

Dahl Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Valerie Doherty
CEO
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Company data provided by crunchbase