Zurich Cover-More · 17 hours ago
Customer Experience Specialist
Stevens Point, WI
Full-time
Hybrid
Entry, Mid Level
2+ years expZurich Cover-More is a leading travel insurance and assistance provider, protecting millions of travelers worldwide. The Customer Experience Specialist role involves providing exceptional customer service over the phone, cross-training in various service areas, and utilizing product knowledge to assist clients effectively.
Insurance
Responsibilities
Provide exceptional customer service over the phones to our clients and travelers around the world while navigating multiple systems
Have a keen eye for details and accurately document and capture all interactions in our case management system
Collaborate with leadership to fine tune skillsets and apply feedback to meet role expectations
Provide creative out-of-the box solutions using critical thinking skills to provide top notch customer experiences
Qualification
Required
High School Diploma or equivalent
Advanced customer service skills and 2+ years of customer service/office experience
Ability to remain calm and collected in a fast-paced environment
Exceptional verbal and written communication skills
Effectively multi-task and prioritize tasks
Proficiency in Microsoft Office programs
Ability to work 2nd shift between 12pm-10pm, with rotating weekends
Benefits
Job flexibility
Career growth
Take the time you need, for you and your community
Investing in your health and your future
EAP programs
401(k) program with employer matching
Company
Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase