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WebMD · 1 day ago

Client Success Associate

Newark, NJ

Full-time

Hybrid

Entry Level

$58K/yr - $65K/yr

1+ years exp

WebMD, through its division Medscape, is a leading online destination for physicians and healthcare professionals. They are seeking a motivated client services professional to build and maintain strong client relationships, ensuring customer satisfaction and successful delivery of solutions based on customer needs.

Health CareInformation ServicesInternetMental HealthOnline PortalsPublishing

Responsibilities

Build and maintain strong client relationships, including onsite presence as needed

Support overall client satisfaction by providing the highest caliber customer-service experience

Partner with Sales to help meet client and internal goals and improve overall business performance

Manage day-to-day partnership and collaboration with all departments from sale to execution and launch

Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc

Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc

Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives

Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market

Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals

Client travel as required

Qualification

Account ManagementClient ServiceDigital AdvertisingHealthcare ExperienceCommunication Skills

Required

Bachelor's degree preferred or will consider related experience

Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience

Minimum of 1-2 years of experience in Account Management or Client Service

Preferred

Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute

Familiarity with HCP-based clients including MLR process

Understanding of digital advertising

Ability to thrive in a fast-paced, collaborative environment