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Rain · 1 day ago

Disputes & Chargebacks Specialist

New York, NY

Full-time

Hybrid

Mid Level

$82K/yr - $111K/yr

3+ years exp

Rain is a company focused on making the next generation of payments possible across the globe. They are seeking a Disputes & Chargebacks Specialist to own the end-to-end dispute lifecycle and protect the company and its partners from financial and reputational risk.

BlockchainCryptocurrencyDecentralized Finance (DeFi)FinTechWeb3

Responsibilities

Own the full disputes and chargebacks lifecycle, from intake and investigation through submission and resolution

Manage and file disputes with card networks (Visa, Mastercard, and others), ensuring accuracy, completeness, and adherence to strict deadlines

Investigate claims by reviewing transaction data, customer communications, merchant policies, and network rules

Use internal tools and SQL-based queries to validate transaction details, timelines, and supporting evidence

Prepare clear, evidence-backed responses that meet network standards and maximize recovery outcomes

Track dispute progress and manage follow-ups, escalations, and deadlines across active cases

Partner closely with CX, Fraud, Finance, and Operations teams to resolve cases efficiently and improve upstream processes

Maintain accurate documentation to support audits, reporting, and compliance requirements

Analyze dispute trends to identify root causes, reduce future losses, and recommend process improvements

Support automation and tooling initiatives to improve dispute handling efficiency and accuracy

Stay current on card network rules and regulatory requirements related to disputes and chargebacks

Qualification

Card disputes managementVisaMastercard knowledgeSQL queriesDispute management toolsAnalytical skillsCommunication skillsProblem-solving mindsetAttention to detailOrganizational skillsAdaptability