Clio · 18 hours ago
Staff Design Researcher
United States
Full-time
Remote
Senior Level, Lead/Staff
CAD$148K/yr - CAD$222K/yrClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are currently seeking a Staff Design Researcher to join our growing Product Research Team, responsible for developing foundational insights that drive decision-making and strategy. This role involves conducting various research methodologies to understand customer needs and improve product offerings.
Artificial Intelligence (AI)CRMLegalLegal TechSoftware
Responsibilities
Act as a strategic research consultant who drives projects that break open new opportunities and address our most existential questions and risks
Build foundational, canonical insights — such as role types, jobs to be done, customer journey maps, and customer-centric metrics
Develop an evaluation and measurement program to help teams qualitatively and quantitatively understand how our experiences measure up to customer expectations
Make connections across different research and insight areas — e.g., data science, competitive analysis, win/loss analysis — to identify patterns that enable larger product goals and a more holistic view of the customer
Own priorities and scope projects in alignment with business goals and technical constraints, in deep collaboration with stakeholders
Drive ideas to improve products through research insights and recommendations
Communicate and activate insights in a way that Influences stakeholders across the organization to drive new customer-centric product ideas and product strategies
Qualification
Required
Bachelor's degree or equivalent practical experience
An ability to derive and articulate platform, framework, and design system-level insights that take into consideration a range of use cases and user types while balancing use case-specific needs
Experience conducting research in the generative AI space, and knowledge of how generative AI is fundamentally shifting user experiences
Experience running B2B and B2B2C research, using a range of methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing
Quantitative and evaluative research methods, with experience with smaller customer base sizes
An ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insights
Experience managing and influencing cross-functional stakeholders
Measurable results from having driven product decisions and strategy
An ability to incorporate and triangulate qualitative and quantitative data from a range of sources
Skills understanding business dynamics and needs
Excellent written and verbal communication skills
Low ego and open-mindedness
Preferred
A master's degree or PhD
A quantitative background, including inferential statistics and theory testing
Experience not just influencing, but originating strategy
Experience in a range of B2B, from Small to Mid-Market to Enterprise
Experience applying foresight methodologies, e.g., signal/horizon scanning, scenario planning, etc
Benefits
Top-tier health benefits, dental, and vision insurance
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company
Clio
Clio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships.
Founded in 2008
1001-5000 employees
H1B Sponsorship
Clio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$2.14BKey Investors
New Enterprise AssociatesBessemer Venture PartnersActon Capital
2025-11-10Series G· $500M
2025-11-10Debt Financing· $350M
2024-07-23Series F· $900M
Leadership Team
Jack Newton
CEO and Founder
Jonathan Watson
Chief Technology Officer
Recent News
Calgary Herald
2026-01-08
Canada NewsWire
2025-12-16
Company data provided by crunchbase