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Chedraui USA · 1 day ago

Regional Director of Operations in Training

Commerce, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $110K/yr

5+ years exp

Chedraui USA is overseeing grocery stores throughout Southern California, Nevada, or Arizona. The Director of Operations in Training is responsible for directing and educating Store Directors on daily operations, sales, and customer service while ensuring effective team management and customer loyalty.

Retail

Responsibilities

Responsible for store management supervision, including oversight of all store management teams: setting accountabilities, aligning team, achieving execution and providing feedback

Sets up and maintains cost and labor controls

Helps staff, train, and organize new store openings

Creates, improves, and/or updates systems that better or more efficiently achieve the Company’s goals and objectives

Develops methods that help build customer loyalty and expand customer base

Works closely with store directors in the following: Implementing corporate and merchandising strategies, Developing, updating and executing annual budgets and business plans, Handling store facilities management, ensuring quality control, budget, and overall profit and loss, Coaching and assisting department managers and offering advice on all aspects of store operations

Oversees Loss Prevention Department

Coordinates with other Senior Management members to reach overall company goals and objectives

Ensures key processes are in place through effective store visits, store and staff evaluations and data analysis

Monitors controllable store expenses for profitability

Motivates and inspires team in reaching high performance and in providing friendly customer service

Is proactive in preventing and resolving customer service situations

Helps educate and train Store Directors on product merchandising

Monitors for consistency among quality and quantity of product standards

Recruits for store management and is constantly on the lookout for building store talent

Ensures appropriate training for Store Directors and Department Managers

Manages the development and performance of all operations employees

Executes and communicates company procedures and policies in a manner consistent with Chedraui USA’s mission

Qualification

Store Operations ManagementSales Strategy DevelopmentEmployee DevelopmentBudget ManagementLoss Prevention OversightCustomer Service SkillsTeam MotivationProblem Identification

Required

High School or Equivalent; Associate's Degree preferred

Minimum of 5 to 7 years relevant experience in the grocery industry

Combined experience/education as substitute for minimum education

Prefer supervisory and operational experience in similar industry that includes interviewing, staff development, scheduling, planning, organizing and problem identification and resolution