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Hall's Culligan Water · 2 hours ago

Field Service Technician

Canton, OH

Full-time

Onsite

Entry Level

$20.50/hr - $20.50/hr

1+ years exp

Hall's Culligan of Canton is seeking a Field Service Technician to join their team. This role involves the installation and servicing of water treatment equipment at residential and commercial locations, requiring strong mechanical aptitude and customer service skills.

Consumer Services

Responsibilities

Install and service products and systems at both commercial and residential customer locations

Test and troubleshoot equipment to ensure proper functionality

Follow standard operating procedures (SOP’s) and safety protocols

Interact with customers in a professional and courteous manner

Communicate effectively to explain installation processes and answers questions

Provide technical support to customers during and after installations

Diagnose and resolve technical issues in a timely manner

Train customers on the proper use and maintenance of installed products and systems

Provide basic technical guidance to customers

Aid and/or provide training to coworkers and other departments

Maintain accurate records of installations and troubleshooting steps, including pictures

Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance

Load, unload, and secure service vehicles as required

Qualification

Mechanical aptitudeTroubleshootingWater softener installationCustomer serviceUsing hand toolsEffective communicationAttention to detailProblem solvingTime management

Required

Must maintain a valid Driver's License

Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle

Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours

Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements

Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position

Strong mechanical aptitude

Ability to troubleshoot and diagnose systems following training

Comfortable consulting with customers to effectively understand their needs

Effective communication and attention to detail

Comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions

Committed to ongoing learning to stay updated on industry trends, new technologies, and best practices

Proficiency in using hand tools and basic power tools