Customer Support Representative jobs in United States
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Tukios ยท 15 hours ago

Customer Support Representative

positionOgden, UT
timeFull-time
remoteOnsite
seniorityEntry Level
money$16/hr - $16/hr
date3+ years exp

Tukios is a fast-growing leader in the website and technology space, fostering a workplace culture that values growth, collaboration, and fun. The Customer Support Representative will respond to customer inquiries, troubleshoot technical issues, and maintain a positive customer experience while collaborating with internal teams.

FuneralsSoftwareVideo

Responsibilities

Respond to inbound customer calls and emails with professionalism, empathy, and efficiency
Troubleshoot and resolve technical issues related to video and website products, collaborating with internal teams when needed
Take ownership of special projects and initiatives as assigned by leadership
Consistently deliver high-quality customer support while maintaining a positive customer experience
Participate in a rotating schedule for weekend and on-call support coverage

Qualification

Customer serviceTechnical troubleshootingTechnical writingEmail communicationTeam player

Required

Respond to inbound customer calls and emails with professionalism, empathy, and efficiency
Troubleshoot and resolve technical issues related to video and website products, collaborating with internal teams when needed
Take ownership of special projects and initiatives as assigned by leadership
Consistently deliver high-quality customer support while maintaining a positive customer experience
Participate in a rotating schedule for weekend and on-call support coverage
Friendly, personable, and empathetic communicator
Comfortable working with computers and various tech tools
Strong technical writing and email communication skills
Eager to learn and grow in a fast-paced environment
A team player with a can-do attitude
Must be available to work in person

Preferred

High school diploma or equivalent
3+ years of customer service experience

Benefits

Dental insurance
Health insurance
Paid time off
401(k)
Flexible schedule
On-the-job training
Vision insurance

Company

Tukios

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Tukios is a technology provider in the deathcare space providing a suite of products to funeral homes.
dateFounded in 2010
location
Ogden, Utah, USA
people-size51-200 employees
web-link
http://www.tukios.com

Funding

Current Stage
Growth Stage

Leadership Team

C
Curtis Funk
Dreamer/CEO
linkedin
Company data provided by crunchbase