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EōS Fitness · 4 hours ago

Operations Manager

CALDS - Long Beach: Downey Ave / South St

Full-time

Onsite

Entry, Mid Level

$69K/yr - $76K/yr

2+ years exp

EōS Fitness is bold, upbeat, and motivating, aiming to create loyal, lifelong fans and exercise practitioners. The Operations Manager is responsible for overseeing the Service team and ensuring operational excellence throughout the gym, while also enhancing member experiences and managing various operational tasks.

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Responsibilities

Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses

Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff

Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities

Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly

Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols

Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas

Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards

Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products

In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being

Qualification

Operations management experienceCustomer service experienceCommunication skillsFitness industry knowledgeDetail orientationMS Office skillsRecord-keeping skillsCPR certificationRelationship buildingTime managementOrganizational skills

Required

2-3 years of operations management experience

Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors

3-4 years of customer service experience

Excellent relationship building and influencing skills with people at all levels and in all functions

Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills

Excellent MS Office skills

Must successfully pass background check

CPR certification required within 30 days of hire

The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures

Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public

Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system

Ability to bend routinely and repetitively to lift more than 40 lbs