Lightserve Corp · 11 hours ago
Customer Engineering Manager
Stow, OH
Full-time
Hybrid
Mid LevelLightserve Corp is a company dedicated to providing innovative solutions in customer engineering. The Customer Engineering Manager will assist the Customer Engineering and Sales Team in developing project solutions, managing client relationships, and ensuring compliance with quality and safety standards.
Facilities Support ServicesLightingProfessional Services
Responsibilities
Assist in understanding client requirements and preparing competitive quotations and bids that meet expectations
Review bid materials and provide alternate recommendations to align with customers’ budgetary needs
Support internal teams with accurate and timely development of program scope and pricing
Communicate professionally with customers, responding promptly to inquiries and providing support throughout the project lifecycle
Develop and maintain positive relationships with lighting manufacturers and labor partners
Negotiate pricing and availability with vendors under supervision
Learn to solution lighting and controls systems, including emergency lighting, in compliance with local codes and life safety requirements
Use tools such as AutoCAD, DIALux, AGI32, and other software to support project designs from concept to completion
Maintain knowledge of lighting and controls products, including major product lines, and their applications
Assist with on-site audits and help execute seamless audit plans
Utilize platforms such as Excel, audit applications, and the company’s account management system to support project management
Ensure that projects meet quality standards and adhere to local code requirements
Support the Sales Team by providing information on lighting and controls products and assisting with customer presentations
Research and evaluate lighting and controls products, sharing findings with internal teams, leadership, and customers as needed
Participate in educational workshops, review professional publications, and engage in networking opportunities to enhance technical knowledge
Take on additional tasks and responsibilities as assigned by management
Qualification
Required
Ability to maintain a professional presence with all vendors, customers, colleagues, and management
Customer service focus with the ability to respond to requests in a timely manner
Ability to work in a fast-paced environment with several competing priorities as part of a team
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Outstanding communication and presentation skills (verbal and written)
Proficient in Microsoft Office Suite
Ability to travel, occasionally overnight
Preferred
Associate or bachelor's degree in related field
Commercial and/or Industrial lighting experience
Knowledge of Auto CAD LT
Understanding of/proficient in lighting calculation software
Professional Lighting Certification preferred (LC, CLCP)
Benefits
Company‐paid medical and dental premiums for employees on our base plan.
Paid parental leave
Access to vision and other ancillary benefits.
401(K) including company match after one year.
Company paid long‐term disability and life insurance.
Paid time off plus 10 company‐paid holidays.
Current hybrid work schedule after successful on-boarding period ‐ (3) days in the office and (2) days remote.
Company
Lightserve Corp
Headquartered in North Carolina, Lightserve is an industry leader in national lighting, electrical and controls projects and service, delivering enterprise-level program management with a unique commitment to logistical expertise and operational excellence.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Franklin, B.E.P, CIDA
President and CEO
Company data provided by crunchbase