Mutual of Omaha · 7 hours ago
Underwriting Support Analyst I Call Center - Remote
United States
Full-time
Remote
New Grad, Entry Level
$20.50/hr - $21/hrMutual of Omaha is seeking an Underwriting Support Analyst to work in a high-volume call center. This role involves taking incoming calls from agents and customers, collecting necessary underwriting requirements, and supporting the issuance and servicing of individual life and health new business applications.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications
Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent
Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately
Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience
Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments
Qualification
Required
Strong customer service/call center skills with the ability to assess and understand the needs of our customers
Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment
Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively
Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills
Strong attention to detail with effective time management and organizational skills
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
Preferred
Previous insurance/Underwriting experience
Knowledge of medical terminology
Bilingual in Spanish
Benefits
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays.
Company
Mutual of Omaha
Mutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals.
Founded in 1909
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James Blackledge
CEO
David A. Diamond
EVP, CFO and Treasurer (Retired)
Recent News
2025-12-24
2025-11-15
PR Newswire
2025-10-29
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