Cano Health · 17 hours ago
Coordinator, Front Desk
Palm Springs, FL
Full-time
Onsite
Entry Level
1+ years expCano Health is committed to building the best primary care environment for patients and is seeking healthcare enthusiasts to join their team. The Front Desk Coordinator serves as the first point of contact for patients, providing exceptional customer service while managing various administrative tasks to ensure smooth front-desk operations and support the clinical team in delivering high-quality care.
FitnessHealth CarePrimary and Urgent Care
Responsibilities
Patient Intake and Onboarding
Create new patient profiles in the EMR system
Conduct welcome calls and schedule initial appointments
Mail welcome packages to new patients
Obtain required annual consents and patient signatures
Encourage and assist patients with Patient Portal enrollment
Coordinate translation services as needed (e.g., Propia app)
Greet patients and visitors warmly, creating a welcoming and professional environment
Address patients concerns or complaints and escalate issues appropriately
Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services)
Master scheduling workflows, including same-day visit protocols
Follow all scheduling guidelines; act as the “Pit Boss” of the schedule
Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking)
Assist with appointment confirmation calls and transportation scheduling
Reschedule all no-shows within 24 hours
Update visit status types in the EMR (eCW) promptly
Support scheduling for special events (e.g., mammogram and DRE campaigns)
Perform demographic verification during patient check-in
Ensure accurate entry of demographics, insurance, and Patient Hub information
Scan and file all documents and ID photos correctly
EFile documents within 48 hours of receipt
Monitor fax inbox for incoming clinical documents
Clear Jellybean inboxes daily
Document insurance verification results in the EMR
Collect co-payments and coinsurance in accordance with policy
Run and reconcile end-of-day financial reports
Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings)
Follow up with patients within 3–7 days post-discharge to confirm TOC appointments
Confirm follow-up appointments and ensure referral coordination at check-out
Answer and route incoming calls appropriately
Take messages, assist callers, and properly document/disposition each call
Respond to inquiries in person, over the phone and via email with professionalism and accuracy
Supports operations, patient/client experience, and communication at the center level
Keep the front desk, lobby and patient facing areas clean, organized and well stocked Monitor and request office supplies as necessary
Complete other duties at the discretion of management, or Perform all other duties assigned by supervisor or manager
Qualification
Required
High School Diploma or equivalent required
Minimum of one (1) year experience in a healthcare or medical office setting
Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint
Strong communication and customer service skills
Detail-oriented with a commitment to data accuracy
Ability to multitask in a fast-paced clinical environment
Technical proficiency in all required systems and software tools
Electronic Medical Records (EMR) system (e.g., eCW) – Superuser level
Call Center Communications system - (Ring Central)
Transportation scheduling software (e.g., TripMaster)
Oracle (Expenses)
Health Plan, Specialist, and Diagnostic Center Portals
HR platform (e.g., Workday)
Availity and other insurance/eligibility portals
Alarm and security monitoring systems
Preferred
Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred
BLS Certification, be able to respond to medical emergencies (Preferred)
Bilingual (English and Spanish) preferred
Company
Cano Health
Cano Health is a rapidly growing operator of “Primary Care Plus” healthcare centers.
1001-5000 employees
H1B Sponsorship
Cano Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$950MKey Investors
Barry Sternlicht
2023-02-24Post Ipo Debt· $150M
2021-06-04Post Ipo Equity· $800M
2021-06-04IPO
Leadership Team
Robert Camerlinck
Chief Operating Officer
David Armstrong, Esq.
SVP, General Counsel, Chief Compliance Officer & Corporate Secretary
Recent News
2025-10-20
Seattle TechFlash
2025-04-30
Company data provided by crunchbase