Illinois Valley Community College · 10 hours ago
Helpdesk Technician
Oglesby, IL
Part-time
Onsite
New Grad, Entry LevelIllinois Valley Community College is dedicated to offering a high-quality, accessible, and affordable education. The Helpdesk Technician will assist students, faculty, and staff in resolving technical issues, maintaining computer systems, and ensuring smooth operation of IT services.
Continuing EducationE-LearningEducationHigher EducationTraining
Responsibilities
Assist students, faculty, and staff in resolving technical issues
Maintain computer systems
Ensure smooth operation of IT services
Troubleshoot hardware and software issues
Respond to support tickets
Set up equipment
Assist with IT-related inquiries
Maintain documentation of support activities
Coordinate with the IT department to improve system performance
Qualification
Required
Strong troubleshooting skills for hardware, software, and technical systems
Experience with operating systems, networks, and computer maintenance
Familiarity with support ticketing systems and IT helpdesk tools
Excellent customer support skills, communication abilities, and a problem-solving mindset
Ability to work independently and collaboratively within a diverse environment
Preferred
Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus
Prior experience in a helpdesk role or a technical support environment is beneficial
Associate's degree in Information Technology or a related field preferred, or equivalent experience
Company
Illinois Valley Community College
Illinois Valley Community College is a school in Oglesby.
Founded in 1924
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.89M2023-12-19Grant· $0.89M
Leadership Team
Gary C. Roberts, Ph.D.
Vice President for Academic Affairs (CAO/ ALO)
Recent News
2025-10-02
Company data provided by crunchbase