Apply on Employer Site

Jinko U.S. · 1 day ago

Technical Sales Engineer

Jacksonville, FL

Full-time

Onsite

New Grad, Entry Level

Jinko U.S. is seeking an In-Sales Technical Service Engineer to support customer visits, factory audits, product inspections, and complaint follow-up activities. This role involves coordinating cross-functionally to ensure audit readiness and resolving on-site issues to deliver a strong customer experience.

Renewables & Environment

Hiring Manager

Tamalika Datta

Responsibilities

Lead and support customer factory audits, goods inspection, supervision, and visits; conduct pre-audit checks and coordinate internal meetings to complete corrective actions in advance

Coordinate and accompany customers during manufacturing supervision, inspection, and factory audits; support logistics and work-related arrangements during customer visits (as applicable), including meals, accommodation, and transportation coordination

Drive responsible departments to investigate on-site issues and product abnormalities identified by customers, and issue corrective action reports

Summarize customer visit findings and corrective measures; regularly update the progress of issue resolution and share updates with relevant departments

Follow up on all related processes within the customer complaint workflow; track progress for each complaint and submit follow-up results to relevant departments

Coordinate sampling activities from production/inspection and manage third-party testing follow-up, including communication, coordination, and issue resolution

Report results of workshop inspections, production supervision, and line inspections; collect and submit required data for weekly/monthly reports

Perform other tasks assigned