Eurofins BioPharma Product Testing North America · 18 hours ago
Key Account Program Manager
Lancaster, PA
Full-time
Onsite
Senior Level
5+ years expEurofins Scientific is an international life sciences company providing analytical testing services across multiple industries. The Key Account Program Manager will develop and execute strategic account management plans, oversee program delivery across multiple sites, and ensure compliance with regulatory standards, while driving business growth and maintaining client satisfaction.
Biotechnology
Responsibilities
Develop and execute strategic account development and program management plans aligned with client needs and company capabilities
Ensure customer expectations are known, understood and met across program service lines, escalating and deescalating accordingly
Monitor client satisfaction and lead initiatives to improve performance and service delivery
Provide strategic direction and guidance regarding use of Eurofins tools such as Lab Access, Online Ordering and LIMS to LIMS integration to streamline customer experience
Establish and manage expectations for work performed across Eurofins lab sites
Oversee the delivery of complex, multi-site or multi-service programs, ensuring all scientific and operational milestones are achieved
Provide support, mentorship, and direction to the project management teams supporting program across service lines – ensuring continuity, harmonization of service and overall program performance- Represent project management in Business Review Meetings
Advocate for internal program stakeholders to ensure all are set up to meet customer expectations profitably
Foster internal collaboration of the key account program team by demonstrating cross functional flexibility, support, and knowledge to allow for consistent and harmonized support
Facilitate communication across internal laboratory, project management, business development, QA, and operational teams
Track program budgets, timelines, KPIs, and deliverables, ensuring adherence to service level agreements (SLAs)
Proactively identify risks, gaps, or challenges; lead problem-solving and corrective action initiatives
Ensure compliance with relevant regulatory, quality, and GMP standards within supported programs
Drive continuous improvement initiatives across the account and internal network and engage stakeholders on best practices
Project governance through alignment of metrics, utilization, client nuances, and offering creative solutions
Support revenue forecasting, pricing models, and profitability analyses for key accounts
Identify opportunities for service expansion, new offerings, and long-term partnership growth
Collaborate with commercial and business development teams to prepare proposals and renewals
Support sales efforts by directing placement of work to appropriate sites and project managers to maximize profitability and customer experience
Support sales efforts by speaking to the operational and PM functions and expectations in sales meetings and Business Review Meetings
Assist PM qualifying new opportunities within an existing partnership service area
Maintain an active, working knowledge of both revenue objectives and the status of operations, to serve as a bridge between business development and project management and allow for seamless knowledge transfer regarding the larger key account focus
Serve as first line of communication and escalation and allow business development to focus on financial aspects of the business relationship
Analyze trends to forecast resource needs, anticipate client challenges, and recommend strategic adjustments
Qualification
Required
Bachelor's degree in life sciences, biopharmaceutical sciences, chemistry, biology, engineering, or related discipline required
Minimum of 5 years of experience in the biopharma, CRO, CDMO, or laboratory services industry
Proven success in project/program management supporting key accounts
Strong understanding of drug development and analytical or manufacturing workflows
Excellent communication, presentation, and relationship‑building skills
Demonstrated ability to manage complex programs involving multiple stakeholders and sites
Proficiency in project management methodologies and tools
Strong financial acumen (budgeting, forecasting, cost management)
Ability to think strategically while executing operational plans
Demonstrated ability to excel in ambiguous environments with shifting priorities and minimal guidance
Client-focused mindset with a passion for delivering exceptional service
High degree of accountability and ownership
Strategic and proactive thinker with attention to detail
Adaptable, collaborative, and solution‑oriented
Preferred
Experience working in GMP environment strongly preferred
Benefits
Comprehensive medical coverage
Life and disability insurance
401(k) with company match
Paid holidays and vacation
Dental and vision options
Company
Eurofins BioPharma Product Testing North America
Eurofins BioPharma Product Testing is the largest network of harmonized bio/pharmaceutical GMP product testing laboratories worldwide providing comprehensive laboratory services for the world's largest pharmaceutical, biopharmaceutical and medical device companies.
1001-5000 employees
H1B Sponsorship
Eurofins BioPharma Product Testing North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase