This job has closed.

Indotronix Avani Group · 4 hours ago

Desktop Support Technician

United States

Contract

Remote

Mid Level

3+ years exp

Indotronix Avani Group is seeking a Desktop Support Technician to provide technical support and remediation activities. The role involves executing field action remediation, maintaining service documentation, and collaborating with advanced support specialists.

ConsultingMachine LearningSoftware

Responsibilities

Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities

Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required

Interface and work closely with advanced support specialists as required

Qualification

Desktop supportWindows operating systemsActive DirectoryApplication packagingCloud computingSQLRemote accessUnix/LinuxSQL scriptingCustomer service

Required

Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities

Requires experience working with customers

Maintains accurate records and documentation on service tickets

Completes service documentation as required

Interface and work closely with advanced support specialists as required

Application/software packaging and deployment; desktop and system support services

Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar

Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting