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Profiles · 17 hours ago

Project And Process Manager

Richmond, VA

Contract

Hybrid

Entry, Mid Level

2+ years exp

Profiles is a leader in the financial services industry, seeking a Project & Process Manager. This role is primarily responsible for the accurate and timely documentation for the onboarding process of new affiliate partners, focusing on process improvement and stakeholder communication.

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Responsibilities

Process: Design and improve processes, and deliver well-managed and scalable solutions

Documentation: Create and maintain formal process documents and informal notes on each publisher meeting

Communication: Ability to effectively communicate (written and verbal) and influence partners across the company and across multiple levels of the organization; ensure appropriate management and awareness of key well-managed efforts

Partnership: Collaborate and coordinate alignment between multiple upstream and downstream stakeholder groups across all businesses and 2nd- and 3rd-line risk and regulatory bodies

Continuous Improvement: Set an agenda for process improvements and automation with a goal towards eliminating manual processes

Project Management: Deliver high-impact initiatives; lead end-to-end delivery and process transformation; detail-oriented, highly organized, and excellent follow-through

Issue Management and Escalation: track and resolve complex problems; escalate breakdowns and issues by asking the right questions, and identify/involve the right stakeholders to correct breakdowns

Metrics and Reporting: Collect, analyze, and measure performance and process data, to initiate sustainable business practices and procedures, and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review

Relationship Management: Manage and develop relationships with our third-party supplier(s), affiliate partners, and internal stakeholders in an effort to enhance partnerships and drive efficiencies and bottom-line impacts

Logistics: Support team members as a back-up to single-threaded roles

Subject Matter Expertise: Develop a deep understanding of the data and what it takes to run the engine for affiliate marketing, including capabilities, technology, programs, training, key legal/compliance concerns, etc

Qualification

Process ImprovementRelationship ManagementProject ManagementProcess CertificationsRisk ManagementGoogle SuiteCommunication SkillsAttention to DetailProblem SolvingCollaboration