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Bryant & Stratton College · 1 day ago

Customer Service - Contact Center

Orchard Park, NY

Full-time

Hybrid

New Grad, Entry Level

$38K/yr - $38K/yr

Bryant & Stratton College is a career-focused, private, nonprofit college that offers real-world education. The Contact Center Representative position supports college-wide enrollment efforts by providing recruitment-related call support to prospective students.

EdTechHigher EducationTraining

Responsibilities

Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer

Meet or exceed established phone and conversion goals for each session/semester, including Close %

Capture and record lead/marketing data across multiple systems both timely and accurately

Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process

Provide students and inbound callers with a world-class student experience by effectively managing time

Qualification

Telephone skillsCustomer service orientationVerbal communication skillsMicrosoft Office knowledgeProblem solvingOrganizational skillsListening skillsJudgmentStress toleranceResilienceGoal orientedAttention to detailAdaptabilityTeamwork

Required

High school diploma or equivalent

Previous customer service or sales experience

Internet savvy with knowledge of Microsoft Office product, including Outlook

High degree of phone etiquette, problem solving, and ability to build rapport

Preferred

Associate's degree or higher

Previous call center and sales experience

Benefits

Medical/dental/vision insurance

Generous paid time off

401(k)

Company-paid college tuition for associates and their families

Company

Bryant & Stratton College

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Unlock your potential at Bryant & Stratton College: A career-focused, private, nonprofit college built differently to serve the needs of students, alumni, employers, and the community.

Founded in 1854