RIEDEL Communications · 3 hours ago
Project Engineer
United States
Full-time
Remote
Mid Level
$90K/yr - $120K/yr
4+ years expRiedel Communications, founded in 1987, designs and distributes innovative real-time networks for various applications worldwide. They are seeking a Project Engineer to manage post-sales delivery and support, ensuring successful commissioning and training services while collaborating with internal teams and customers.
Media Production
Responsibilities
Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery
Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required
Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams
Ensure services quoted and ordered are appropriate and expenses are tracked
Advise Management on project status, risks and mitigation, and scope
Track and resolve any project related issues
Research and promote additional business opportunities, solutions, and services sales to the client and sales team
Manage and take ownership of Customer Support cases
Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend
Support customers with remote online sessions when needed
Reproduce issues on service lab equipment
Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills
Act as market and industry aware collaborator providing information on competition and market trends
Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
Develop and maintain knowledge base articles, user documentation, and guides to support products and services
Utilize the knowledge base to efficiently resolve customer issues
Qualification
Required
Bachelor's degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field
4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast and entertainment Audio/Video market
Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred)
Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google
Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
Knowledge of fiber optic systems and RF systems a plus
Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel
Attention to detail and a strong work ethic
Ability to work independently, while contributing to a team environment collaborating across departments
Understanding of knowledge management principles and methodologies
Mobility and willingness to travel – lives within reachable proximity of a major airport (willing to travel approximately 50% of the time)
English (fluent)
Preferred
Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred)
Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred
KCS v6 Practices certification highly desirable
French, Spanish or Portuguese a plus
Company
RIEDEL Communications
RIEDEL Communications designs, manufactures and distributes the most pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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