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NewtekOne (NASDAQ: NEWT) · 23 hours ago

Employee Benefits Insurance Account Manager

USA

Full-time

Hybrid

Mid Level

$62K/yr - $70K/yr

3+ years exp

Newtek One is a financial holding company that provides a wide range of business and financial solutions to the SMB market. As an Employee Benefits Account Manager, you will be responsible for providing exceptional customer service to group and individual accounts, managing renewals, and enhancing client relationships through effective communication and support.

Financial Services

Responsibilities

Complete and gather information from clients for health insurance applications for obtaining quotes and submitting to underwriting

Prepare Open Enrollment materials, issue to clients

Enhance the client experience and build relationships by presenting a professional image as you represent the company while being camera ready in accordance with company policies and procedures

Conduct virtual or in-person open enrollment meetings for groups

Issue medical cards and open enrollment materials to clients

Return phone calls in a timely manner as well as respond to client's emails in a timely manner

Document fully client's files properly by noting accounts with all phone conversations and or emails and attaching pertinent file documents

Quote health insurance on Benefix or Benefitter and/or through our General Agent

Renew, remarket, and offer other lines of coverage for client including, but not limited to: Dental, Vision, Short-Term Disability, Long Term Disability, Life and Accidental Death and Dismemberment (AD&D), Aflac and Fringe Benefits

Adhere to process and procedures set forth by management to ensure compliance and consistency

Manage enrollment and eligibility (processing enrollments and terminating employees)

Follow up on tasks sent to the carrier or General Agent and send confirmation to the client once complete

Stay up to date with the Affordable Care Act and other legislation that applies to our clients

Maintain contact with the client base throughout the year, including regular client check-ins by phone

Call client 90 days prior to renewal to review the initial renewal offering over the phone and offer alternatives as directed

Check coverage specifics such as HRA's, FSA's and ancillary coverages

Update client and policy information within Benefit Point and Newtracker accurately and timely

Take ownership in ensuring client file, policy information and group information is accurate and up to date

Educate clients on the importance of compliance (e.g., ERISA, ACA, HIPAA, etc.)

Work on renewals from Renewal Calendar

Manage client relationships which includes but is not limited to get familiar with client's files, get quote thru incumbent carrier and remarketing account, deliver quote, gather all appropriate paperwork to enroll the group, communicate coverage termsconditions of quotes/policies to client; working with underwriters to gain knowledge of proper coverage

Review Payroll, Property and Casualty coverages, Merchant Processing, Technology, Lending and/or Banking with clients during the renewal process and throughout the calendar year

Qualification

Active LifeAccidentHealth LicenseAccount ManagementACABenefitPoint knowledgeCustomer service skillsPresentation skillsMulti-taskingData entry skillsWindows applications proficiencyInterpersonal skillsCommunication skillsTime managementAttention to detailTeamwork

Required

Bachelor's degree or equivalent experience and a minimum of 3 yrs. of customer service in the insurance industry preferred

Account Management and ownership of the entire renewal lifecycle

Active Life, Accident and Health License required

Good knowledge of the Affordable Care Act (ACA) and compliance guideline

Comfortable with being on video camera while engaging with clients, attending company/department meetings, etc. as required

Ability to demonstrate influencing and closing skills

Good presentation skills

Comfortable with spreadsheeting proposals

Possess strong interpersonal, oral, and written communication skills

Strong customer service skills

Possess a sense of urgency and ownership when dealing with clients and prospects of Newtek

Passion for building relationships with customers

Comfortable with communicating on the phone or via email

Ambitious and goal oriented

Strong work ethic with a passion for benefits

Ability to actively listen, give full attention to what other people are saying, take the time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times

Attention to accuracy and detail in processing information

Ability to multi-task in a fast-paced environment and act with a sense of urgency

Ability to communicate clearly, effectively, and concisely, both orally and in writing

Good time management, planning and organization skills

Ability to independently read benefit summaries and break down coverage

Ability to work independently as well as in a team

Learn about Newtek's Enhanced Solutions and be comfortable positioning them as a strategic offering to clients

Motivated to learn, embraces change with the willingness to continue learning and developing skills

Collaborate, cooperate, and share knowledge with working relationships cross-functionally

Flexible to work within the designated work schedule as business needs change (i.e., late night, weekends, holidays, etc.)

Strong data entry skills with accuracy and ability to navigate among multiple systems

Proficient in Windows based computer applications (Office 365: Microsoft Office; Excel, Word, and Outlook) and internal systems such NewTracker, Benefit Point, etc