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SAVENCIA · 21 hours ago

Internship - CRM Specialist

NEW YORK, NY, United States

Internship

Onsite

Intern

Start in 2026 Summer

Savencia is an international food group dedicated to leading the way to better food, with a strong presence in retail and food service. They are seeking an Internship CRM Specialist to assist in managing CRM campaigns, analyzing customer data, and collaborating with various teams to enhance customer experience and drive online sales.

DairyFood and Beverage

Responsibilities

Assist in the planning, execution, and optimization of CRM campaigns across multiple channels, including but not limited to email, SMS, and possibly social media

Analyze customer data (retail, web, and overall business) to identify trends and insights, segment audiences, and develop targeted marketing strategies. Use data to create reports that measure the effectiveness of campaigns and suggest areas for improvement

Collaborate with the content, design, and marketing teams to develop engaging and personalized content for CRM campaigns. Ensure all communications are on-brand and resonate with our target audience

Participate in the design and execution of tests to refine messaging, design, and strategy. Use findings to make data-driven recommendations for future campaigns

Gather and interpret customer feedback and reviews from various channels (including but not limited to surveys) to understand their needs and preferences. Work with the team to implement strategies that enhance the customer experience

Work closely with other departments, including sales, ecommerce, digital acquisition, marketing, customer service, corporate, and product development, to align CRM initiatives with overall business goals

Provide day-to-day administrative support to the Ecommerce Manager, including scheduling, project management, and coordinating meetings

Record, analyze and interpret all relevant CRM data (emailing, SMS, mobile notifications, etc.) to internal stake holders according to set timelines (weekly, monthly, etc.)