Level II / III ServiceDesk Analyst jobs in United States
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PRI Technology · 5 months ago

Level II / III ServiceDesk Analyst

positionFairfield County, CT
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

PRI Technology is looking for a full-time, experienced Level II / III ServiceDesk Analyst to join their team in Shelton, CT. The role involves managing, implementing, and troubleshooting issues while providing solutions for clients, including VIP clients, and mentoring team members on technology.

Information Technology & Services
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H1B Sponsor Likelynote

Responsibilities

Resolve situations with VIP clients (white glove experience)
Troubleshoot and resolve critical server, network, and lines of business incidents
Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
Office 365 / Azure / AWS
Cisco
Microsoft Exchange Server/Exchange Online
Remote access technologies, including RDS and VPN
Peripheral device support, including network printers, scanners, monitors & UPS devices
WAN devices
Hypervisors, SAN, NAS
Wireless controllers and access points, routers, firewalls, and network switches
Resolve escalated issues from the L1 and L2 team members
Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc
Mentor team members on technology
Collaborate with other departments to solve complex issues
Tasks assigned by the Director of Service Desk

Qualification

Windows Server 2008/2012/2016Office 365 / Azure / AWSCiscoMicrosoft Exchange ServerCompTIA A+/Network+MCSAVPN supportConfigurationFile server supportCollaboration with departmentsMentoring team members

Required

High School diploma, Bachelor's Degree a plus
Minimum of 7 years work experience in a Help Desk role
Previous MSP experience
CompTIA A+/Network+ or equivalent experience
MCSA or equivalent experience
Complete technical understanding and expertise in the following: Public and private DNS functionality
Complete technical understanding and expertise in the following: Mail flow diagnostics
Complete technical understanding and expertise in the following: VPN support and configuration
Complete technical understanding and expertise in the following: File server support and configuration
Complete technical understanding and expertise in the following: RDS environment support

Company

PRI Technology

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IT Staffing Solutions - Experience the Difference Working With Professionals That Understand Your Information Technology Needs and the Importance of Managing Your Costs! PRI Technology, a division of Perennial Resources International, is a full service Information Technology staff augmentation and executive search firm comprised of high performing industry professionals focused on your success.
dateFounded in 2002
location
New York, NY, US
people-size51-200 employees
web-link
http://www.pritechnology.com

H1B Sponsorship

PRI Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Joseph Kelly
Chief Financial Officer
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Company data provided by crunchbase